Rajan .
Baijnath
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
14
14
years of professional experience
Work History
Startup Founder
self-employed
Palampur
12.2020 - Current
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Assistant Concept Manager
Lifestyle
Mohali
12.2017 - 10.2019
- Developed marketing strategies and campaigns to promote new product concepts.
- Created detailed project plans for concept development initiatives.
- Monitored progress of concept design projects to ensure deadlines were met.
- Collaborated with other departments to coordinate strategic marketing activities.
- Supervised creation of marketing materials and collateral.
- Provided feedback on concept designs to ensure quality standards were met.
- Coordinated with cross-functional teams to develop innovative product concepts.
- Researched industry trends and competitor products to inform concept designs.
- Analyzed data from customer research studies to identify opportunities for new product concepts.
- Presented ideas and concepts at team meetings and internal workshops.
- Organized brainstorming sessions with team members to generate creative ideas for new products.
- Reviewed technical documentation related to product specifications and performance criteria.
Assistant Concept Manager
lifestyle
Ghaziabad
05.2017 - 12.2017
- Developed marketing strategies and campaigns to promote new product concepts.
- Created detailed project plans for concept development initiatives.
- Monitored progress of concept design projects to ensure deadlines were met.
Assistant Concept Manager
Lifestyle
Jalandhar
12.2016 - 05.2017
- Developed marketing strategies and campaigns to promote new product concepts.
- Created detailed project plans for concept development initiatives.
- Monitored progress of concept design projects to ensure deadlines were met.
- Provided feedback on concept designs to ensure quality standards were met.
- Researched industry trends and competitor products to inform concept designs.
- Analyzed data from customer research studies to identify opportunities for new product concepts.
- Presented ideas and concepts at team meetings and internal workshops.
- Evaluated existing processes related to concept design projects and implemented changes as needed.
- Facilitated communication between various departments involved in the concept development process.
- Supervised creation of marketing materials and collateral.
Supervisor
Lifestyle
Jammu
10.2013 - 11.2016
- Directed and supervised team of 35 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
Supervisor
Lifestyle
Mohali
05.2013 - 10.2013
- Directed and supervised team of 30 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Supervisor
Lifestyle
Chandigarh
09.2012 - 05.2013
- Directed and supervised team of 60 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Complied with company policies, objectives and communication goals.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Senior Customer Service Representative
lifestyle
Jalandhar
06.2011 - 09.2012
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
- Ensured compliance with applicable laws and regulations related to customer service.
- Assisted in developing strategies to improve the overall customer experience.
- Maintained accurate records of all customer interactions in CRM system.
Customer Service Representative
lifestyle
Jalandhar
04.2010 - 06.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Executive Program in Retail Management - Retail Management
Indian Institutes of Management
Calcutta07-2018
BBA - Retailing
Indira Ghandhi National Open University
New Dehli06-2016
Skills
- Employee Scheduling
- Budget Adherence
- Point of sale systems
- POS Systems
- Sales Analysis
- Data Analysis
- Inventory Management
- Business Forecasting
- Sales Tracking
- Business Management
Languages
English
Advanced
C1
Hindi
Proficient
C2
Punjabi
Proficient
C2
Timeline
Startup Founder
self-employed
12.2020 - Current
Assistant Concept Manager
Lifestyle
12.2017 - 10.2019
Assistant Concept Manager
lifestyle
05.2017 - 12.2017
Assistant Concept Manager
Lifestyle
12.2016 - 05.2017
Supervisor
Lifestyle
10.2013 - 11.2016
Supervisor
Lifestyle
05.2013 - 10.2013
Supervisor
Lifestyle
09.2012 - 05.2013
Senior Customer Service Representative
lifestyle
06.2011 - 09.2012
Customer Service Representative
lifestyle
04.2010 - 06.2011
Executive Program in Retail Management - Retail Management
Indian Institutes of Management
BBA - Retailing
Indira Ghandhi National Open University
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