MS Excel
Rajan Dwivedi
Senior Manager Business Development
Lucknow,UP
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Manager Business Development
VBeyond Corporation
09.2022 - 11.2023
- Consolidated vendors and renegotiated contracts to optimize costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in tools, technologies and processes and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Provided strong leadership to enhance team productivity and morale.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Carried out and developed social media, e-blast and public relations campaigns.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
Senior Manager Business Development
Apolis
01.2022 - 07.2022
- Launched quality assurance practices for each phase of development
- Consolidated vendors and renegotiated contracts to optimize costs.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Implemented and developed operational standards, policies and procedures.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Produced staffing matrix to provide adequate coverage of department.
Manager Business Development
Lancesoft India
04.2021 - 01.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased sales volume and expanded service line to new Enterprise Customers, System Integrators, BFSI & Engineering, Oil & Gas.
- Generated new business with marketing initiatives and strategic plans.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Manager Business Development
Rangam Infotech Pvt Ltd
03.2016 - 04.2021
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Generated new business with marketing initiatives and strategic plans.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Represented company and promoted products and services at conferences and industry events.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Streamlined internal processes for increased efficiency, implementing data-driven strategies to optimize team performance.
- Facilitated business by implementing practical networking techniques.
- Exceeded revenue targets consistently by developing tactical sales plans aligned with overarching business objectives.
- Drove sales by developing multi-million dollar contract sales.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built lasting customer relationships based on trust, transparency, and mutual success through regular communication touchpoints.
- Closed high-value deals with key stakeholders, leveraging strong negotiation skills and persuasive communication techniques.
Business Development Executive
Collabera Technologies Private Limited
09.2014 - 09.2015
Business Development Executive
VisionTree Consultancy Pvt Ltd
02.2012 - 09.2014
Junior Executive Business Development
ISpan.Org Fulfilment Ltd
05.2011 - 01.2012
Education
Bachelors of Technology - Information Technology
Jawaharlal Nehru Technological University
Hyderabad 04.2001 -
Skills
Customer Relationship Management
Performance Evaluation
Analytical Skills
Cross-Functional Collaboration
Negotiation and Conflict Resolution
Effective Communication
Staff Management
Strategic Planning
Database Development
Budget Management
Organizational improvement
Scheduling and Coordinating
Process Improvement
Project Planning
Reporting management
Accomplishments
- Used Microsoft Excel to develop performance tracking spreadsheets.
- Resolved service issue through consumer testing.
- Achieved 25% of cost saving by completing the implementation and execution of WFM Project with accuracy and efficiency.
- Supervised team of 28 staff members.
- Collaborated with team of 15 in the implementation of ISO Metrics.
- Achieved 45% efficiency by introducing Salesforce and SourcePros for Workforce Management tasks.
Software
MS Word
MS PowerPoint
ChatGPT
Artificial Intelligence
Salesforce
SAP
Certification
Excel With LinkedIn Recruiter Assessment
Timeline
Senior Manager Business Development
VBeyond Corporation
09.2022 - 11.2023
Senior Manager Business Development
Apolis
01.2022 - 07.2022
Manager Business Development
Lancesoft India
04.2021 - 01.2022
Manager Business Development
Rangam Infotech Pvt Ltd
03.2016 - 04.2021
Business Development Executive
Collabera Technologies Private Limited
09.2014 - 09.2015
Business Development Executive
VisionTree Consultancy Pvt Ltd
02.2012 - 09.2014
Junior Executive Business Development
ISpan.Org Fulfilment Ltd
05.2011 - 01.2012
Bachelors of Technology - Information Technology
Jawaharlal Nehru Technological University
04.2001 -