Rajan Gupta
Hyderabad
Summary
Experienced Trainer with a proven track record in developing and managing both site-based and online training programs. Recognized for exceptional public speaking skills and ability to meet rigorous training schedules while exceeding expectations. Strong focus on customer satisfaction and effective problem-solving, leading to improved outcomes. Committed to fostering a collaborative team environment and enhancing overall service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead Trainer
Cognizant technology solutions
HYDERABAD
02.2022 - Current
- Engaged in one-on-one conversations with staff regarding career development plans.
- Analyzed survey results to identify areas of improvement in current trainings.
- Provided coaching sessions for employees who needed extra assistance in completing tasks.
- Monitored performance metrics to assess effectiveness of training programs.
- Organized workshops and seminars to enhance skillsets of all team members.
- Assisted with recruiting, onboarding, and training processes for new hires.
- Facilitated meetings with senior management to discuss goals and objectives.
- Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.
- Supervised, evaluated or referred instructors to skill development classes.
Process Trainer
Tata Consultancy Services
HYDERABAD
07.2017 - 11.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA - Business Administration And Management
St Joseph's Degree And Pg College
Hyderabad08-2017
Skills
- Effective communication
- Career development
- Employee training
- Customer service
- Coaching and mentoring
- Onboarding processes
- Employee onboarding
- Industry expertise
Certification
- LOMA 281 . LOMA 291 , LOMA 302 , LOMA 308 , LOMA 321 , SRI 111, ACS 100
Accomplishments
- Selected for a one-month onsite assignment in the Philippines to conduct comprehensive onboarding and functional training for new employees, ensuring alignment with company standards and culture
- Successfully relocated to Costa Rica for 6 months to lead domain-specific training programs and facilitate onboarding for associates, contributing to faster ramp-up time and improved team performance
- Collaborated with global stakeholders to align training content and delivery with regional requirements
Timeline
Team Lead Trainer
Cognizant technology solutions
02.2022 - Current
Process Trainer
Tata Consultancy Services
07.2017 - 11.2021
BBA - Business Administration And Management
St Joseph's Degree And Pg College