RAJAN JHA
DELHI
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
9
9
years of professional experience
Work History
Supervisor
Defence Bafiery Pvt. Ltd.
01.2023 - Current
- Company Overview: A bakery providing a variety of baked goods
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
- A bakery providing a variety of baked goods
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Team Member
Twisting Scoops Pvt. Ltd.
05.2022 - 12.2022
- Company Overview: A restaurant specializing in various food items
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant kitchen
- Monitoring inventory and ensuring that all food supplies are adequately stocked
- Reviewing customer surveys to improve customer service
- Resolving customer complaints
- Preparing daily reports for higher management
- Managing outstanding bills and cash inflows
- Managed daily restaurant operations and supervised a team
- Managed inventory to help contain costs
- A restaurant specializing in various food items
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
Front Office Executive
HCl Healthcare
01.2017 - 07.2017
- Company Overview: A healthcare service provider
- Welcoming patients and answering inquiries
- Scheduling appointments for patients
- Assisting patients with medical forms
- Processing payments
- Maintaining confidentiality of information
- Preparing customer bills and specimen labels
- A healthcare service provider
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Updated reports, managed accounts, and generated reports for company database.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
Cashier
Sodexo Facilities Management Services Pvt. Ltd.
01.2016 - 10.2016
- Company Overview: A facilities management and food services company
- Food testing
- Monitor the work of cashiers
- Create and distribute cashier schedules
- Perform cashier duties as needed
- Generate and maintain account-related reports
- Manage bank deposit activities and cash counting
- A facilities management and food services company
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
Education
B.Com - Commerce
CHHATRAPATI SHAHUJI MAHARAJ UNIVERSITY
KANPUR07.2017
12th -
C.B.S.E Board
Delhi05.2011
10th -
C.B.S.E Board
Delhi05.2009
Skills
- Client Support
- Strategic Decision-Making
- Team Development
- Training Development
- Team Leadership
- Inventory Management
- Skilled in Software Tools
Accomplishments
- Inventory Process Improvement, Implemented inventory checks reducing shortages by 20%.
- Team Management Success, Managed a team achieving 95% customer satisfaction score.
- Cash Handling Excellence, Balanced cash drawers with 100% accuracy for 365 days.
- Staff Training Expert, Trained 15 staff members on customer service leading to 30% efficiency improvement.
Timeline
Supervisor
Defence Bafiery Pvt. Ltd.
01.2023 - Current
Team Member
Twisting Scoops Pvt. Ltd.
05.2022 - 12.2022
Front Office Executive
HCl Healthcare
01.2017 - 07.2017
Cashier
Sodexo Facilities Management Services Pvt. Ltd.
01.2016 - 10.2016
B.Com - Commerce
CHHATRAPATI SHAHUJI MAHARAJ UNIVERSITY
12th -
C.B.S.E Board
10th -
C.B.S.E Board
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