RAJAN JHA

• Processed payments by cash, cheque, or card to complete transactions.
• Allocated extra time to uphold efficient processes during busy periods.
• Processed daily cash deposits for fund transfers to the bank.
• Conducted training sessions for new employees on POS systems, customer service excellence, and company protocols.
• Led cashier team, coordinating shift schedules and conducting performance evaluations.
• Generated comprehensive reports on revenue trends for daily, weekly, and monthly periods.
• Updated cash register system to ensure seamless operation.
• Performed routine audits on cash flow and inventory to maintain adherence to company policies.
• Used the inventory management system to maintain accurate order records.
• Prepared detailed inventory reports for management review, highlighting stock levels, discrepancies, and recommendations.

• Adhered to health and safety regulations in maintaining cleanliness.
• Took payments using card readers and POS machines.
• Addressed and resolved customer complaints with professionalism, turning negative experiences into positive outcomes..
• Warmly greeted and seated visitors within the target timeframe, enhancing the guest experience.
• Trained new staff, providing guidance on restaurant policies, customer service, and operational procedures.
• Developed and maintained staff to provide hospitable, professional service, while adhering to policies and business initiatives.
• Balanced cash registers, reconciled transactions, and deposited the establishment's earnings.
• Monitored inventory levels, and ordered supplies to maintain stock and reduce waste.
• Conducted regular inspections to ensure cleanliness in all bar and Front of House (FOH) areas.
• Assisted the Restaurant Manager in the management and development of a team of 20 staff.

• Managed front office phone systems, answering both internal and external calls regarding company queries, complaints, and other information.
• Kept current with healthcare legislation, policies, and best practices.
• Facilitated meetings with staff to discuss updates, changes, and developments in healthcare provision.
• Managed patient records and data, maintaining confidentiality and compliance with healthcare regulations.
• Collaborated with healthcare professionals to streamline patient care processes.
• Resolved patient inquiries to ensure consistent service standards.
• Organised training sessions on new healthcare regulations and technology for staff.

• A facilities management and food services company.
• Food testing.
• Monitor the work of cashiers.
• Create and distribute cashier schedules.
• Perform cashier duties as required.
• Generate and maintain account-related reports.
• Coordinate activities related to bank deposits and cash counting..
• Built relationships with customers to encourage repeat business.
• Increased sales of promotional items by informing customers about current offers.
• Streamlined the checkout process for a better workflow.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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• Completed opening and closing procedures, verifying proper cash-on-hand amounts, and allocating resources.
• Balanced till at shift end, documenting transactions and discrepancies.
• Addressed phone queries, coordinated bookings, and delivered take-away information, increasing service availability.
• Completed daily record updates to track sales and accurate payment totals.
• Calculated and provided accurate change to customers after transactions.
• Sustained tidiness and organization in checkout zones.
• Collaborated with kitchen and wait staff to ensure timely order processing, improving overall efficiency and customer service.
• Trained new staff on cashiering procedures, customer service excellence, and compliance with company policies.
• Reduced wait times by effectively managing customer flow.
• Handled high-volume credit and cash transactions using Point of Sale (POS) systems efficiently.
• Worked closely with front-of-house staff to facilitate positive customer experiences.
• Provided detailed information on menu items, promotions, and restaurant policies, enhancing the customer dining experience.
• Assessed customer IDs when selling age-restricted goods.