RAJAN KUMAR MAKKAR
Jaisalmer
Summary
Operations and Risk Management leader with 14+ years of experience delivering large-scale, regulated programs across vendor management, service delivery, risk governance, audit readiness, and operational transformation. Proven track record of leading business-as-usual (BaU) transitions, stakeholder-driven change initiatives, and end-to-end program execution involving third-party vendors, OEMs, and cross-functional teams. Expert in risk mitigation, findings remediation, compliance documentation, KPI governance, and platform-enabled process transformation, with strong execution discipline and stakeholder communication at the senior leadership level. Lean Six Sigma Black Belt with a results-driven, “get-it-done” mindset.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Joint Director (Program & Technical Operations)
Indian Army
01.2021 - Current
- Led ₹300+ crore enterprise-scale programs involving third-party vendors, OEMs, and service partners, ensuring delivery against defined scope, timelines, contractual obligations, and governance controls.
- Acted as a single point of accountability for vendor risk, performance reviews, findings remediation, and lifecycle compliance, aligning operational outcomes with contractual and regulatory requirements.
- Drove transition of complex programs from implementation to steady-state operations (BaU), embedding standardised processes, risk controls, and documentation frameworks.
- Conducted risk assessments, dependency analysis, and mitigation planning, preventing delivery delays and reducing rework costs by ₹3 crore annually.
- Oversaw audit reviews, findings management, and remediation actions, maintaining a complete audit trail of requirements, assumptions, scope changes, and control evidence.
- Established performance dashboards and KPI governance, improving service reliability and reducing system downtime by 25%, generating ₹5 crore in cost savings.
- Led and influenced 150+ internal and external stakeholders, including engineers, vendors, and senior leadership, through structured governance meetings and transparent reporting.
- Applied Lean Six Sigma methodologies to operational workflows, eliminating redundancies by 21% and accelerating delivery timelines by 15–30%.
Senior Program Manager
Indian Army
01.2019 - 01.2021
- Managed ₹500 crore+ portfolios covering radar, UAV, and communication systems with heavy reliance on third-party suppliers and service providers.
- Delivered change management initiatives across ongoing service contracts, ensuring alignment with risk controls, financial targets, and operational feasibility, achieving >90% adoption.
- Supported governance forums and working groups, preparing executive-level reports, progress updates, and structured presentations for senior decision-makers.
- Built and operationalized vendor performance and reliability dashboards, enabling predictive risk monitoring and proactive remediation.
- Planned and implemented supply chain and inventory risk controls for 30,000+ assets, reducing stock-out incidents by 20%.
- Executed continuous improvement initiatives that reduced maintenance cycle times by 40% and improved first-time-fix rates.
Maintenance and Logistics Operations Manager
Indian Army
01.2016 - 01.2018
- Directed multi-site operations managing assets worth ₹400 crore, with responsibility for vendor coordination, SLA adherence, and performance tracking.
- Implemented preventive maintenance and risk mitigation frameworks, reducing unplanned downtime by 20%.
- Introduced standardized documentation, reporting, and audit-ready processes across distributed teams.
- Led, trained, and developed 40+ technical and logistics professionals, strengthening operational resilience and execution discipline.
Training and Operations Officer
Indian Army
01.2011 - 01.2016
- Designed and delivered structured training programs for 500+ personnel, improving operational efficiency and technical compliance standards.
- Authored process manuals, technical documentation, and standard operating procedures, aligning field operations with governance expectations.
- Supported disaster-relief operations, coordinating logistics, third-party support, and multi-stakeholder execution under high-pressure conditions.
Education
Certificate - International Business Management
IIFT
New Delhi, IndiaBTech - Electronics & Communication Engineering
MDU Rohtak
Rohtak, India01.2011
Skills
Third Party Risk Management (TPRM)
Audit Readiness & Governance Documentation
Change-the-Bank to Business-as-Usual (BaU) Transition
Program & Project Delivery (Scope, Timeline & Budget)
Risk Assessments & Control Compliance
Vendor and OEM Risk Oversight
Findings Management & Remediation
Executive Reporting, Dashboards & Governance Updates
Senior Stakeholder Management
Certification
Lean Six Sigma Black Belt | 2023
AWARDS & ACCOLADES
GOC-in-C Commendation Card | 2018., Army Training Command Technical Excellence Award | 2023.
Timeline
Joint Director (Program & Technical Operations)
Indian Army
01.2021 - Current
Senior Program Manager
Indian Army
01.2019 - 01.2021
Maintenance and Logistics Operations Manager
Indian Army
01.2016 - 01.2018
Training and Operations Officer
Indian Army
01.2011 - 01.2016
BTech - Electronics & Communication Engineering
MDU Rohtak
Certificate - International Business Management
IIFT