RAJAN M

• Conducted AR follow-ups with US insurance companies for claim resolution.

• Handled denials, eligibility checks, coding issues, and reprocessing requests.

• Provided performance reports and supported process improvement initiatives.

• Trained new team members and supported operational escalations.

• Analyzed claim status, payments, rejections, and overall account performance.
• Performed denial trend analysis and supported internal compliance reviews.
• Coordinated with clients and internal teams to streamline claim workflows.

• Performed end-to-end AR calling and follow-ups for US healthcare clients.

• Managed escalations, documented conversations, and ensured SLA compliance.

• Resolved claim denials through structured root-cause analysis.