RAJAN MEENA
Amazon Trained E-Commerce Specialist With Accomplished Experience In Customer Service
Jaipur,RJ
Summary
Want to Work with a Rapidly Growing Organization with a dynamic environment to achieve goal of organization with my best efforts. To enhance my working capacities, professional skills, business efficiencies and to serve my organization in best way with sheer determination and commitment. Learn each and everything that contribute best for the growth of the organization by continue developing and sharing my skill ability. To succeed in an environment of growth and excellence. Earn a job that provides me satisfaction and self - development and help me achieve personal as well as organization goals. To enhance my professional skills in a dynamic and stable workplace.
Passionate focused and confident professional. Eager to learn new technologies and methodologies and a quick learner as well. Always willing to learn new things which can improve the existing job role.
Customer service professional with focus on delivering exceptional support and resolving complex issues. Recognized for effective communication and adaptability in dynamic environments. Highly collaborative team player with commitment to achieving results and maintaining high standards.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with providing top-notch support and resolving customer concerns promptly. Utilizes strong communication skills and solutions-oriented approach to improve client satisfaction. Knowledge of managing multiple tasks and adapting to changing priorities.
Overview
11
11
years of professional experience
2022
2022
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Virtual Customer Support Associate
Amazon Development Centre India Pvt. Ltd.
02.2023 - 05.2025
- Joined As Virtual Customer Support Associate On Organization Payroll As An Frontline Work Force To Assist the Amazon India Retail Customers Using Different Tools That Were Given and Training Imparted Weekly and Fortnight basis and managed the peak performance with meeting organization goals related to performance meeting customer satisfaction and other standard procedures.
- Managed to earn rewards under Rewards and recognition program through different managed channels and managing high quality performance as per organization standard procedure Related to Hindi and English Phones Category.
- Managed to handle specialty skills as well related to different departments and teams which were acting as senior resolution specialist, Shipping And Delivery Support Team and Other Different Departments Related to organization which are confidential.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Utilized advanced problem-solving skills to identify root causes of recurring issues, implementing targeted solutions that led to improved customer experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Played an instrumental role in updating and maintaining the company''s knowledge base to ensure easy access to accurate and current information for both customers and support staff.
- Responded to customer inquiries and provided technical assistance over phone.
- Fostered positive work environment by actively participating in team-building activities.
- Personalized customer interactions, making customers feel valued and improving service perception.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Facilitated smooth product returns and exchanges, ensuring customer satisfaction and trust.
- Increased customer satisfaction, promptly addressing and solving issues.
- Reduced resolution times for customer issues by implementing structured problem-solving approach.
- Leveraged troubleshooting guides to quickly resolve common customer issues, increasing first-call resolution rates.
Customer Support Associate
Tech Mahindra Limited BPS
08.2022 - 02.2023
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Maintained knowledge of current promotions, policies regarding payment and exchange, and security practices.
- Check to ensure that appropriate changes were made to resolve customer problems.
- Empathize with the customer as to gain insight to the circumstances they were experiencing.
- Consistently exceeded performance standards by seeking new ways to improve customer service.
- Portrays exceptional time-management skills, ensuring to meet daily, weekly and monthly targets/metrics.
- Processed confidential information quickly and effectively solved client challenges which include following up to ensure remediation.
- Maintain a high level of customer service, resolve any customer complaints.
- Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
- Efficiently navigated company CRM systems to document case details accurately for tracking purposes and future reference.
- Supported continuous improvement initiatives within the department by actively participating in feedback sessions, process reviews, and team meetings focused on enhancing performance standards.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Answered customer telephone calls promptly to avoid on-hold wait times.
E-Commerce Specialist
Femesta Ventures
01.2017 - 08.2022
- Created and implemented processes or programs to ensure success.
- Assisted heads in developing key messages and scripts for discussions.
- Managed the operating expenses by taking accountability for forecasting, accruals and results.
- Managed day-to-day operations of online shop and accompanying website and portals.
- Supervised and trained 5 employees with full employee retention.
- Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives.
- Reviewed and approved expenses.
- Maintained working knowledge of company products, services and promotions.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Developed strategic partnerships with key vendors, expanding product offerings and securing favorable pricing terms.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
- Identified and resolved technical issues affecting product performance, ensuring seamless user experience for customers browsing and making purchases.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Educated and engaged customers through product demonstrations via video software.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Implemented marketing campaigns to increase customer engagement and sales.
- Negotiated with suppliers to secure best prices for products.
Warehouse Assistant
AMZ Products Pvt. Ltd.
01.2014 - 12.2016
- Leadership and Team Management: Effectively leading and motivating a team, assigning tasks, and fostering a positive work environment.
- Communication: Clearly conveying instructions, providing feedback, and collaborating with other departments.
- Problem-Solving: Identifying and resolving production issues, improving efficiency, and ensuring quality standards are met.
- Technical Knowledge: Understanding production processes, manufacturing equipment, and relevant software.
- Safety and Quality: Ensuring adherence to safety regulations and quality control standards.
- Organizational Skills: Managing schedules, prioritizing tasks, and maintaining accurate records.
- Continuous Improvement: Seeking ways to optimize processes and enhance productivity.
- Interpersonal Skills: Building rapport with team members, resolving conflicts, and promoting a positive work environment.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Education
Secondary Examination - Hindi Medium
Board of Secondary Education Rajasthan
Kotputli, India07-2009
Diploma In Civil (Construction) Engineering -
Ram Krishan Param Hans Polytechnic College
Jaipur, Rajasthan 04.2001 - 01.2014
Skills
Customer service
Internship Training
- One Month Training In Building Planning Work At S.K. Associates
- Diploma In Auto Cad, Divine Institute Of Information Technology, Jaipur, October 2016
- Diploma In Autodesk 3ds Max & Photoshop, Divine Institute Of Information Technology November 2016
Email Addresses
- rajanasehra@gmail.com
- sehramrajan@gmail.com
Certification
Auto Cad From Divine Institute of Information Technology
Timeline
Virtual Customer Support Associate
Amazon Development Centre India Pvt. Ltd.
02.2023 - 05.2025
Customer Support Associate
Tech Mahindra Limited BPS
08.2022 - 02.2023
Amazon Trained E-Commerce Specialist
01-2017
E-Commerce Specialist
Femesta Ventures
01.2017 - 08.2022
3Ds Max And Photoshop From Divine Institute Of Information Technology
11-2016
Auto Cad From Divine Institute of Information Technology
10-2016
Warehouse Assistant
AMZ Products Pvt. Ltd.
01.2014 - 12.2016
Diploma In Civil (Construction) Engineering -
Ram Krishan Param Hans Polytechnic College
04.2001 - 01.2014
Secondary Examination - Hindi Medium
Board of Secondary Education Rajasthan
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