RAJAN MISHRA
Navi Mumbai
Summary
Customer Service Representative with over 6 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution and possess a positive attitude. Aiming to use my proven skills to effectively fill the suitable role in your company.
Overview
15
15
years of professional experience
Work History
Account Associate
Sutherland Global Services
Mumbai
02.2023 - 02.2025
- Handle inbound and outbound customer queries via phone, email, and chat.
- Provide technical support and troubleshoot issues for clients.
- Maintain a high level of customer satisfaction by resolving issues promptly and effectively.
- Collaborate with cross-functional teams to improve service delivery and customer experience.
- Document and analyze customer interactions to identify trends and areas for improvement.
RELATIONSHIP MANAGER
TELEPERFORMANCE PVT. LTD
01.2019 - 11.2020
- Managing relationships with customers
- Identifying and communicating customer needs
- Ensuring customer satisfaction
- Resolving customer issues and concerns
- Developing and implementing marketing strategies to grow the customer base
FOOD & BEVERAGE ASSOCIAT
ANANDA IN THE HIMALAYAS
09.2016 - 03.2018
- Providing a friendly and personalized welcome for guests
- Production and assistance of small break-out parties
- Working in a small team to achieve all the goals of the office
- Provides a friendly and personalized welcome for guests
- Working in a friendly and fun team
- Manages setup for the restaurant in line with brand standards
- Helps manage stocks and inventories
CUSTOMER SERVICE ASSOCIAT
SERCO PVT. LTD
09.2012 - 03.2013
- Handle 90 calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
FIELD EXECUTIVE
COLLAGE MEDIA SOLUTIONS
01.2010 - 12.2012
Education
BSC - HOSPITALITY & CATERING STUDIES
B P MARINE BELAPUR
12.2016
H. S. C -
J H AMBANI VIDYA MANDIR
12.2008
S.S.C -
J H AMBANI VIDYA MANDIR
12.2006
Skills
- Persuasive Speaking Skills
- Flexibility and Adaptability
- Clear communication skills
- Ability to Use Positive Language
- Taking Responsibility
- Self-Control
- Relationship management
- Problem solving
- Customer service
Personal Information
Date of Birth: 06/13/89
Timeline
Account Associate
Sutherland Global Services
02.2023 - 02.2025
RELATIONSHIP MANAGER
TELEPERFORMANCE PVT. LTD
01.2019 - 11.2020
FOOD & BEVERAGE ASSOCIAT
ANANDA IN THE HIMALAYAS
09.2016 - 03.2018
CUSTOMER SERVICE ASSOCIAT
SERCO PVT. LTD
09.2012 - 03.2013
FIELD EXECUTIVE
COLLAGE MEDIA SOLUTIONS
01.2010 - 12.2012
BSC - HOSPITALITY & CATERING STUDIES
B P MARINE BELAPUR
H. S. C -
J H AMBANI VIDYA MANDIR
S.S.C -
J H AMBANI VIDYA MANDIR
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