Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Rajan Nair

Rajan Nair

Technical Support
Mumbai

Summary

Being a committed team player, want to be a part of a renowned organization, to contribute towards the growth of the Organization, based on my expertise and to further my personal capabilities by learning from the new exposure within the structured framework of the organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
3
3
Languages

Work History

Technical Support Engineer

Continuum Managed IT Services
Mumbai
07.2008 - Current
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Maintained response times to support business continuity.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Updated and maintained current customer support database.
  • Communicated with stakeholders to share critical technical information and deliver project updates.
  • Performed root cause analysis of reported issues to enact corrections.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Served as primary point of contact for support relating to owned solutions and products
  • Performed root cause analysis of reported issues to enact corrections
  • Delivered Tier-3 support and SME input to internal and external customers
  • Updated and maintained current customer support database

Customer Support Representative

Alpha Overseas, CRE For U.K
Mumbai
12.2006 - 07.2008

Process

  • Job Profile
  • Convincing the customers for 3G Mobile connection And also worked in KPO process for 6 month .
  • Managed high levels of call flow and responded to technical support needs
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery

Service Executive

Whirlpool Of India Ltd
Mumbai
05.2005 - 10.2006
  • JOB PROFILE:
  • O Providing quality service to the customers of Whirpool.
  • o Taking calls from the customer & allocating to respective service partners.
  • o Taking calls from the Dealers & allocating to respective service partners
  • o Following up with service partners for not attended & part pending calls & also Co-coordinating with
  • o Convincing Warranty end & Osc customers to take annual contracts.
  • o Generating daily, weekly & monthly reports & mailing it to the seniors.
  • ACHIEVMENTS :-
  • o Have increased my communication skills, confidence & ability to co-ordinate with
  • customers. & Also have learnt to pacify irate callers.
  • o Have been instrumental in organizing socio-cultural events that creates a large
  • amusement & also helps in breaking the monotony of the job.
  • o Have been able to increase my communication skills to the best in the industry.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
  • Informed customers of upcoming promotions and deals to boost sales

Education

High School Diploma -

Microsoft Certified System Administrator
Mumbai, MH
06.2012 - 07.2012

Skills

    System Troubleshooting

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Timeline

High School Diploma -

Microsoft Certified System Administrator
06.2012 - 07.2012

Technical Support Engineer

Continuum Managed IT Services
07.2008 - Current

Customer Support Representative

Alpha Overseas, CRE For U.K
12.2006 - 07.2008

Service Executive

Whirlpool Of India Ltd
05.2005 - 10.2006
Rajan NairTechnical Support