Rajan Nair

• Served as primary point of contact for support relating to owned solutions and products.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Maintained response times to support business continuity.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Updated and maintained current customer support database.
• Communicated with stakeholders to share critical technical information and deliver project updates.
• Performed root cause analysis of reported issues to enact corrections.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Served as primary point of contact for support relating to owned solutions and products
• Performed root cause analysis of reported issues to enact corrections
• Delivered Tier-3 support and SME input to internal and external customers
• Updated and maintained current customer support database

Process

• Job Profile
• Convincing the customers for 3G Mobile connection And also worked in KPO process for 6 month .
• Managed high levels of call flow and responded to technical support needs
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Connected with customers to address questions and resolve issues through phone and email.
• Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery

• JOB PROFILE:
• O Providing quality service to the customers of Whirpool.
• o Taking calls from the customer & allocating to respective service partners.
• o Taking calls from the Dealers & allocating to respective service partners
• o Following up with service partners for not attended & part pending calls & also Co-coordinating with
• o Convincing Warranty end & Osc customers to take annual contracts.
• o Generating daily, weekly & monthly reports & mailing it to the seniors.
• ACHIEVMENTS :-
• o Have increased my communication skills, confidence & ability to co-ordinate with
• customers. & Also have learnt to pacify irate callers.
• o Have been instrumental in organizing socio-cultural events that creates a large
• amusement & also helps in breaking the monotony of the job.
• o Have been able to increase my communication skills to the best in the industry.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
• Informed customers of upcoming promotions and deals to boost sales