Calling insurance companies (in US) on the behalf of facility and carry out further examination on outstanding accounts receivable., Effectively follow up with the payer on denial and rejected claims via emails, chat, web portal and outbound calls., Escalating difficult collections situations to management in timely manner., Making physical call by following the international norms and applicable rules for confidentiality and HIPPA compliance., Maintaining proper data for future reference., THE ROLE OF TEAM LEAD IS A MANAGEMENT POSITION, WHICH GIVES THEM THE AUTHORITY AND RESPONSIBILITY TO ASSESS THEIR TEAM'S PERFORMANCE, RESOLVE CONFLICT. CONFLICT AMONG TEAM MEMBERS CAN OCCUR, ESPECIALLY IN SITUATIONS THAT INVOLVE HIGH LEVELS OF STRESS OR PRESSURE TO COMPLETE A PROJECT., MANAGE BILLING STAFFS TO INCLUDE: RECRUITMENT,PLACEMENT, MANAGEMENT AND APPROVAL OF EMPLOYEES' TIME/ TIME OFF REQUEST, TRAINING AND DEVELOPMENT, PERFORMANCE EVALUATION,COMPLIANCE, SUCCESSION PLANNING,TERMINATIONS, AND BACKFILLS, COORDINATE WORKLOAD AND PERFORMANCE (MONTHLY PRODUCTIVITY AND QUALITY REVIEW) ACROSS THE BILLING TEAM, CHECK DAILY BATCH CLAIM ELECTRONIC SUBMISSION IS COMPLETED SUCCESSFULLY ON CHANGEHEALTHCARE, MONITOR UNPAID CLAIMS AND ENSURE THEY ARE BEING FOLLOWED UP IN A TIMELY MANNER, Aligns work processes, structure, and systems to meet client needs, Compiles and reports accountable information to clients (i.e.,performance reporting, billing, systems, staffing, product development and complaints) and for distribution to internal management and staff, Work with the Agile Coaching Office to improve processes and procedures Drive adoption of Agile best practices in teams, Perform administrative duties to support the business, including timecards, labor vouchers, self audits, absence reviews, and missing time corrections, Coordinate all first line activities