RAJAN. P
Procurement - Global Card Manager
Chennai
Summary
Experienced Procurement & Immigration specialist with over 11+ years of experience in Procurement, Immigration & ITES with Six Sigma Yellow Belt Certification. Excellent reputation for resolving problems and improving customer satisfaction & RPA solutions. Goal-oriented manager with distinguished experience in Procurement & Immigration industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
Work History
Global Card Manager - Procurement
Cognizant Technology Solutions India Pvt Ltd
Chennai
10.2018 - Current
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Worked closely with RPA departments to develop innovative solutions & automations for Card Program.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Participated in team-building activities to enhance working relationships.
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Identified discrepancies to devise and initiate cost-effective solutions.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Immigration Specialist
Cognizant Technology Solutions
Chennai
12.2014 - 10.2018
- Facilitating the cognizant Associates with Immigration Function.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Technical Support Engineer
Sitel India Ltd
Chennai
10.2011 - 12.2014
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Gathered trend data from customer calls and interactions.
- Maintained response times to support business continuity.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Delivered Tier-3 support and SME input to internal and external customers.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Updated and maintained current customer support database.
Desktop Engineer
Inova Technologies
Chennai
01.2010 - 04.2011
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Designed company-wide system implementation strategy, prioritizing cost-effective upgrades and update schedules.
- Monitored systems in operation and quickly troubleshot errors.
- Configured and installed computer systems for other sub-organizations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
IMBA (International Master of Business Administration) - Information Technology
Jaro Education
Mumbai 06.2012 - 04.2014
Bachelor of Science - Mathematics
Loyola College
Chennai 06.2007 - 04.2010
Certified Computer Professional Course - Computer Science
ILIT Computer Education
Chennai 01.2008 - 04.2011
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 10 Members in the development of Robotic Process Automations for the Global Card Program.
- Implemented various innovative process to reduce cost to the company and received various awards like Cognizant Spark Award, Spotlight Award & Innovation Champion.
Certification
Six Sigma Yellow Belt
Timeline
Global Card Manager - Procurement
Cognizant Technology Solutions India Pvt Ltd
10.2018 - Current
Six Sigma Yellow Belt
06-2017
Immigration Specialist
Cognizant Technology Solutions
12.2014 - 10.2018
IMBA (International Master of Business Administration) - Information Technology
Jaro Education
06.2012 - 04.2014
Technical Support Engineer
Sitel India Ltd
10.2011 - 12.2014
Desktop Engineer
Inova Technologies
01.2010 - 04.2011
Certified Computer Professional Course - Computer Science
ILIT Computer Education
01.2008 - 04.2011
Bachelor of Science - Mathematics
Loyola College
06.2007 - 04.2010