Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Disclaimer
Timeline
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Eshika Patel

Surat

Summary

Talented Business Development and Customer Service Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Proactively identified growth opportunities and built strong relationships with current and prospective customers. Savvy to industry trends, practices and customer demands.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

MindTech International
10.2024 - 05.2025
  • Assisted DMIT (Dermatoglyphics Multiple Intelligence Test) test process, which involves analyzing fingerprint patterns to identify innate strengths and talents.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service, money handling and organizing strategies.

Customer Support Associate

Tech Mahindra
06.2022 - 06.2024
  • Respond promptly and professionally to incoming customer inquiries in person, by telephone, by email, and by chat.
  • Maintain an updated knowledge of the organization's products, services, and customer service policies.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Participate in training opportunities provided by the organization or by outside entities.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Education

Bachelor of Commerce -

St. Aloysius College(Autonomous)
05.2022

Skills

  • Presentation Skills
  • Problem Resolution
  • Leadership Experience
  • Communications
  • Microsoft Office
  • Payment management
  • Customer outreach
  • Customer retention
  • Team collaboration
  • Marketing

Accomplishments

  • Received Tech Mahindra's outstanding Associate of the month certificate for excellent customer service

Languages

English
Hindi

Disclaimer

I, Eshika Patel, hereby declare that the information contained here in is true and correct to the best of my knowledge and belief.

Timeline

Customer Service Executive

MindTech International
10.2024 - 05.2025

Customer Support Associate

Tech Mahindra
06.2022 - 06.2024

Bachelor of Commerce -

St. Aloysius College(Autonomous)

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Eshika Patel