Results-oriented with wide & qualitative experience
of 5 years handling business operations, personnel and
financial. Great expertise in auditing and management
consulting. In-depth knowledge of operation and its
working with cost analysis.
Overview
5
5
years of professional experience
Work History
TEAM LEADER
DELHIVERY LTD FARIDABAD
03.2023 - Current
Ensure successful inward and execution of FC operations include IB and OB Improve Operational matrices directly impacting the customers and sellers
RCA for customer escalations and vendor issues
Overseeing the material flow in accordance with the process
(Receiving, segregation, QC and put-away in inventory in right qty) Leading manpower management and safety assurance
Working closely with 3PL, Vendors and BD
Keep a track of all matrices of department i.e., B2B, wrong receiving, NA tote bulk etc
DMT (Dock management tool) adherence
OUTBOUND PROCESS, : Keep close track on B2B bulk & B2C Control on MPS short & carting breach
RCA for MPS breach, Carting breach, Aging report
Proper utilization of manpower as per the load.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Created and managed project plans, timelines and budgets.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
Developed training materials for new hires, contributing to higher retention rates among Returns team members.
Managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
Unloaded, inspected, and stored damaged and returned products.
Coordinated with warehouse staff to ensure proper handling and storage of returned items.
Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Operated electric pallet jack, forklift and manlift.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
MIS EXECUTIVE
UDAAN EXPRESS
NEW DELHI
06.2019 - 12.2021
Monthly order report shares with management and hygiene
report work
Place objects which received in unsaleable condition through
RTO, RVP etc., Also track report of Lost in transit (LIT) &
Physical Inventory document (PID) GRN and GI closed in sap for inventory settlement Maintain the report of Cycle counting, Inventory MIS, Slow
moving material, Damage material and Daily stock
Planning & procurement of consumables materials
Working in both department food & fresh: Getting raw data through console of the company &
making routes on it as per the delivery zones after doing
other similar.things uploading the same on company console for creating
LM tasks, Generating MIS reporting as per company
EXPERIENCECONTINUED Requirement, Maintain and update Hub Or Warehouse
records with accuracy, To keep Records
Deals with clients, Analyze the actual sales versus the projected
ones for each department, Report about the improvement
All the details of inbound vehicles are being noted and circulated
to the concerned supervisors to plan for unloading for the day.
COMMERCE
INFINITI RETIAL LTD, ECECUTIVE
03.2023 - Current
CONTACT
+91 7011138401
rajanpandey01998gmail.com, Part of the Warehouse Operations Team : All the details of inbound vehicles are being noted and
circulated to the concerned supervisors to plan for unloading
for the day
Unloading is being done as per the safety norms and then the
material been stored in their respective bins as per the stacking
norms
Ensure timely deliveries with end-to-end automation
Preparation of Rejection status Supplier wise and co-ordination
with procurement for timely dispatch of rejection from the
warehouse
Ensuring inventory audit on regular basis
Ensure Proper FIFO is followed in the warehouse.
SENIOR
GOVT BOYS
01.2014 - 01.2016
Education
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IEC UNIVERSITY
2020
Skills
LANGUAGES
SOCIALMEDIA
EXPERIENCECONTINUED
OPERTION ECOMMERCE RESPONISBILITIES :
1 Providing insights on customer shopping trends to support
Assortment selection and identify assortment gaps
2 Working closely with demand planning and warehousing teams
In order to ensure smooth order fulfillment
SKILLS
INTER PERSONAL SKILLS
COMMERCIAL ACUMEN
PUBLIC SPEAKING
GLOBAL BUSINESS
DEVELOPMENT
NEGOTIATION
EMOTIONAL INTELLIGENCE
LEADERSHIP
OPERATIONS
PROJECT EXECUTION
VENDOR MANAGEMENT
RISK MANAGEMENT
TECHNICAL
Customers and sellers
3 To get the raw data from SAP & STO report as well for get
Ready orders to dispatch, Oversee the route of field units and
Track delivery
4 Providing analysis and reporting on metrics such as
Weekly/monthly sales by department, new product sell-through
5 Monitoring Operation - Running as per SOP, KPI, 5's & Safety
6 Educated/Trained to the labors and pickers about the handling
Of material and equipment
7 Responsible for manpower planning and management
8 Responsible for monitoring team performance
9 To ensure that the inventory is properly stored and being
Handled as per the standards defined by Customer
10 Managing and executing promotional campaigns
Procedures, Tracking RTO,RVP & arranging also as per
Requirement, creating STO for pending orders or stock transfer
For inventory settlements
INTERESTS
E-commerce development
Performance optimization
Order management system
Problem-solving
Database administration
Work Preference
Work Type
Full Time
Location Preference
On-Site
Important To Me
Personal development programsCareer advancementCompany CultureHealthcare benefitsTeam Building / Company Retreats