Rajan Sharma
Manager - People Ops (US Benefits, US-HR & Payroll)
Mohali,PB
Summary
Seeking assignments in US Benefits, US-HR & Payroll with leading organizations.
Dynamic, competent and result-oriented professional with experience in US US-HR, Benefits and Payroll Domain. Serving at Escalon Business Services Private Limited. Proficient in organizing and co-ordination training programs for improving employee efficiency. Strong collaboration, team building, interpersonal, communication skills with proficiency at grasping new technical concepts quickly & utilizing the same in a productive manner.
Overview
13
13
years of professional experience
22
22
years of post-secondary education
Work History
Manager – People Ops
Escalon Business Services Pvt. Ltd. (U.S Based)
04.2016 - Current
- Act as a People Ops Manager and responsible for the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, flexible spending accounts, health savings account, 401(k) plans, and paid time off).
- Maximized performance by monitoring daily activities and mentoring team leads and Asst. Managers.
- Actively responsible for client Onboarding cycle for US healthcare benefits and client onboarding/Offboarding
- Act as Open-Enrolment Specialist over 150+ US based clients to get them enrolled for Health Programs Medical, Dental and Vision, LTD, STD, Life Ad&d, Prepaid Legal and FSA
- Managing EASE Portal (Electronic Enrolment Software) for electronic enrolments.
- Acts as an advisory specialist and subject matter expert for Management, Payroll, and HR contacts to ensure their understanding and compliance with Company Benefits policies/procedures and related State/Federal regulations.
- Ensure handling Onboarding/Offboarding, BGC, Anti-harassment training, I-9 process, etc over different platforms including GUSTO, ADP RUN, VENSURE, TRINET, Justwork etc
- Develop, implement, administer and maintain benefits programs, policies and procedures for clients.
- Serves as point-of-contact for clients escalations.
- Maintain all insurance benefit programs and records from both Benefits as well as USHR.
- Work with third party vendors or insurance consultants to analyze costs per plan and develop recommendations for annual premium adjustments based upon plan costs and related market trends.
- Assist personnel, beneficiaries and/or insurance providers for the purpose of verifying eligibility, conveying benefit information and processing claims
- Conduct new hire orientation and ensure smooth onboarding.
- Communicate to large and small groups regarding benefit updates, plans and policies.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Sr. HR Executive
Rich Group
10.2015 - 04.2016
- Handled the staff queries regarding their terms of employment, relevant entitlement, claim procedure, and leave calculation
- Directed hiring and onboarding programs for new employees.
- Collaborated cross-functionally to drive organizational change efforts for enhanced productivity and operational excellence.
- Leveraged HR technology to automate routine tasks, enhance reporting capabilities, and improve overall efficiency in the HR department.
- Handling Employee Engagement and internal relations with different stakeholders.
- Handling to & maintain Employees personal filing & Responsible for New Joiner Back Ground Verification.
- Co-ordinate activates for identification of training needs of employees for upgrading their skills
- Plan for organizing & conduction training /development programmers, in association with trainers.
- Formulate & implement increment, incentive & other remuneration polices.
- Responsible to maintain the Data for performance appraisal and other KPIs. Handling Employees Relation & Employee Retention
- Involvement in the welfare policies like Anniversary and Birthday Gift distribution, reward and recognition etc.
Sr. Recruiter
RC Manpower Solutions
11.2013 - 10.2015
- Sourcing / Screening profiles according to the job specifications.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
- Searching & short listing the candidates resumes through job portals internal database, and references.
- Conducting telephonic interview to check suitability and availability of candidates for further interviews.
- Salary Negotiation & Conducting Reference check of the selected candidates.
- Implemented innovative recruiting techniques to attract top talent in a competitive market.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
Customer Care Executive
Tata Business Supports Services Pvt. Ltd
02.2012 - 11.2013
- Handling queries & complaints of Data customers in Tata Photon Customer services.
- Helped large volume of customers every day with positive attitude and focus on customer retentions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Kept accurate records of all customer interactions and transactions.
- Took ownership of customers issues to follow problems through to resolution.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Education
MBA - Human Resources Management
Panjab University - Chandigarh (Distance Learning)
05.2001 - 05.2013
BBA - Human Resources Management
Panjab University Chandigarh
05.2001 - 05.2011
Class XII -
Govt. Model Sr. Sec. School Sector-32 Chandigarh (CBSE Board)
05.2001 -
Class X -
Govt. Model Sr. Sec. School Sector-47 Chandigarh (CBSE Board)
05.2006
Skills
Team Leadership
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Software
EASE
HR Connect
ADP Workforce Now
Trinet
Vensure
Legal Shield
Mineral
Gusto
KEKA
Checkr
HireSafe
Traliant
Interests
Dancing
Cricket
Timeline
Manager – People Ops
Escalon Business Services Pvt. Ltd. (U.S Based)
04.2016 - Current
Sr. HR Executive
Rich Group
10.2015 - 04.2016
Sr. Recruiter
RC Manpower Solutions
11.2013 - 10.2015
Customer Care Executive
Tata Business Supports Services Pvt. Ltd
02.2012 - 11.2013
MBA - Human Resources Management
Panjab University - Chandigarh (Distance Learning)
05.2001 - 05.2013
BBA - Human Resources Management
Panjab University Chandigarh
05.2001 - 05.2011
Class XII -
Govt. Model Sr. Sec. School Sector-32 Chandigarh (CBSE Board)
05.2001 -
Class X -
Govt. Model Sr. Sec. School Sector-47 Chandigarh (CBSE Board)
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