RAJAN TIWARI
Noida
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sr. Associate
NTT DATA Business Solutions Private Limited
09.2023 - 09.2024
- Sr Associate.
- Maintained positive working relationship with fellow staff and management.
- Analyzed data and created reports for senior management.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Current role - Process trainer
- Provided direction and guidance to junior associates on complex tasks.
Sr. Representative
Wipro ltd.
Greater Noida
09.2022 - 05.2023
- Resolved escalated customer complaints in a timely manner.
- Acted as an escalation point for complex issues requiring additional resources or expertise.
Education
B.A - Political Science -
Deen Dayal Upadhyay Gorakhpur University (DDUGU)
01.2020
Intermediate - Mathematics
M.G.IC Gorakhpur
Gorakhpur 01.2017
Matrix - Science Education
Adarsh Intermediate College
Gorakhpur 01.2015
Skills
- Training and mentoring
- Schedule Management
- Team Leadership
rt33417@gmail.com
Location
New Delhi, INDIA
Experience
1 Year 6 Months
Socialscience
- Sociology
- Social Studies
- English
- History
Sr. Associate
PHONE (+91) 8604269894
Rajan
TIWARI
Languages
English
Upper Intermediate
B2
Projects
II
Timeline
Sr. Associate
NTT DATA Business Solutions Private Limited
09.2023 - 09.2024
Sr. Representative
Wipro ltd.
09.2022 - 05.2023
B.A - Political Science -
Deen Dayal Upadhyay Gorakhpur University (DDUGU)
Intermediate - Mathematics
M.G.IC Gorakhpur
Matrix - Science Education
Adarsh Intermediate College
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