Summary
Overview
Work History
Education
Skills
Languages
Awards
Strengths
Timeline
Generic

RAJANA AKHIL

VISAKHAPATNAM

Summary

Dynamic and results-oriented professional with over five years of experience in process management, customer service, fraud investigation, and supervision. Proven track record of excelling in diverse roles within the logistics and tech industries, consistently delivering high-quality outcomes. Strong commitment to fostering team growth and mentorship, driving individual and collective success. Adaptable to changing environments, leveraging a proactive approach to problem-solving and operational efficiency.

Overview

6
6
years of professional experience

Work History

Risk and Compliance - II

UBER
08.2023 - Current
  • Skilled professional with experience in fraud control and investigation, specifically managing earner appeals and deactivations in the APAC region using tools like JIRA. Proven ability to resolve critical cases within 24 hours while maintaining stringent control over fraudulent activities.
  • Demonstrated cross-functional flexibility by supporting diverse business areas, including profile photo and template detection.

Risk and Compliance - I

UBER
05.2022 - 08.2023
  • Adept at meticulous document validation and comprehensive fraud investigation across the US&C region, making independent decisions to mitigate risks and maintain organizational integrity.
  • Demonstrated cross-functional flexibility by seamlessly supporting diverse lines of business, including specialized areas like SHERLOCK and Escalations.
  • Proven ability to train and align new team members to meet process standards and achieve quality targets.

Sr. Associate

WNS Global Services
09.2019 - 05.2022
  • Managed and streamlined ESTES (Shipping and Logistics) processes, overseeing daily shipment tracking, delivery schedules, and resolving complex customer queries to ensure satisfaction.
  • Served as a mentor, providing comprehensive guidance and training to new associates, ensuring rapid adaptation and adherence to quality and efficiency standards.
  • Demonstrated cross-functional flexibility by seamlessly transitioning to and supporting other Lines of Business, including the Billing team, to meet evolving business needs.

Education

B.com Graduate -

G.V.P
05.2019

Intermediate -

B.V.K
05.2016

S.S.C -

S.D.P.S
06-2013

Skills

  • Project Management
  • Stakeholder Management
  • Google Sheets
  • Google Slides
  • Google Docs

Languages

English
Hindi
Telugu

Awards

  • Received the 'Best employee' Award for Key accomplishments from Client (WNS).
  • Received the 'Top performer and Golden tickets' Award for Key accomplishments from Uber Management.

Strengths

  • Can learn&adopt quickly in the work environment.
  • Confident and efficient In undertaking assignments.
  • Good leadership qualities and motivating.
  • Ability to deal with people diplomatically.

Timeline

Risk and Compliance - II

UBER
08.2023 - Current

Risk and Compliance - I

UBER
05.2022 - 08.2023

Sr. Associate

WNS Global Services
09.2019 - 05.2022

Intermediate -

B.V.K

S.S.C -

S.D.P.S

B.com Graduate -

G.V.P
RAJANA AKHIL