RAJANA SHALINI
BENGALURU
Summary
Confident Learning and Development Manager successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager Learning & Development
Cloudnine Hospitals
01.2017 - Current
- Currently working for Cloud-nine hospitals Bangalore as an Assistant manager -Learning & Development, Handling 5 units at present:
- My primary goal is to improve employee performance and productivity within the institution
- Developed complete training programs and led training using expert learning techniques
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees
- Arranged schedule and delivery for advanced training by external providers
- Encouraged participation, interaction and feedback for dynamic adult learning sessions
- Administered course content, schedules and attendance utilizing learning management system (LMS)
- Promoted culture of Continued Professional Development (CPD)
- Assessed training needs of individuals and organizations and helped set up programs to meet needs
- Collaborated with Subject Matter Experts (SME)s to design impressive programmed syllabus
- Grew workplace potential by improving productivity levels, motivation and job satisfaction
- Defined HR training and development objectives to help teams deliver consistent training across organization
- Facilitated conferences, meetings and demonstrations for Nursing, Pathology, Pharma , Nursing and HOD's
- Employed appropriate teaching and coaching strategies for target clients
- Evaluated learning outcomes against business needs and implemented plans aligned with objectives
- Reviewed and modified course content and delivery based on feedback
Learning and Development Assistant Manager
Cloudnine Hospital
01.2018 - 09.2023
- Managed new employee orientation training process for more than Number employees each year.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Implemented new learning strategies depending upon employees' skill levels.
- Coordinated and prioritized required training courses for Type employees.
- Conducted training courses and prepared videos for long-term use.
- Directed training programs and development paths for managers and supervisors.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Selected and assigned instructors to conduct specific training programs.
- Developed departmental systems and procedures to better align workflow processes.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
Counselor
Manipal Hospital
03.2014 - 12.2017
- Encouraged clients to become open and talk about their feelings using motivation, empathy and support
- Used quick decision-making skills to provide smart, on-the-spot answers to client concerns
- Created counselling and recovery plans for clients based on difficulties and goals required
- Assessed risks and needs of each person, tailoring approach to match individual
- Performed all duties in line with relevant compliance, legal requirements and internal safeguarding policies
- Evaluated patients during conversations and interviews to determine best course of testing and examination
- Demonstrated warm, welcoming and companionable service, communicating empathetically with diverse range of people and needs
- Created thorough treatment plan, coordinating with other healthcare providers, agencies and community resources
- Taught coping mechanisms related to stressful and traumatic events clients encountered
- Supported patients through complex life challenges and changes, advising and guiding them in making difficult decisions
- Listened carefully, asked questions and confirmed understanding of clients situation and needs
- Kept detailed records up to date, maintaining strict confidentiality to safeguard clients
- Discussed treatment plan with client regularly to determine areas for improvement
- Created safe space for users with strong emphasis on safeguarding
- Delivered high level of service to customers in effort to build upon future relationships
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
Administrator
HS Architects
07.2011 - 04.2012
- Worked as office administrator
- Handling all petty cash transactions
- Handling all stationary items
- Receiving couriers and dispatching couriers
- Handling all bank transactions
- Arranging for board meetings
- Handling walk-in and appointment customers
- Maintain all cash and bank transaction in Tally ERP .9
Education
PG Diploma in ISTD – Training & Development - undefined
Delhi University
B.COM - undefined
St. Joseph’s College of Commerce (Autonomous)
PUC - undefined
St. Anne’s Pre-University College
Skills
- Facilitation and Behavioral Skills
- Multilingual
- Communication skills
- Problem-solving
- Facilitation for level-2 Managers
- Tableau
- Learning Management Systems
- Theatre Arts
- E- Learning
- Staff Development skills
- Competency Mapping
- Designing the Content
- Micro learnings
- Documentation
- Workshops
Accomplishments
- Sponsorship given by the organization by seeing my performance, to pursue my higher education.
- Received Scholarship for being an active Participator in NSS.
- Organizing the events.
- Received IST Prize in Indian Dance state level.
- Coordinated for MRCP Examinations for Doctors.
- Organized events to create awareness among the students in KLE School.
- Appreciation for introducing what App learning PAN India level.
- Research on customer experience management & Leadership qualities, the same has been approved by PAN India.
Languages
English
Kannada
Hindi
Tamil
Telugu
Hobbies and Interests
- Craft-work
- Drawing
- Painting
- Dancing
Disclaimer
I hereby, solemnly declare that all the details furnished above are true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Lazar
- Gender: Female
Certification
Won Young talent Award in the field of Learning and Development
Timeline
Learning and Development Assistant Manager
Cloudnine Hospital
01.2018 - 09.2023
Assistant Manager Learning & Development
Cloudnine Hospitals
01.2017 - Current
Counselor
Manipal Hospital
03.2014 - 12.2017
Administrator
HS Architects
07.2011 - 04.2012
PG Diploma in ISTD – Training & Development - undefined
Delhi University
B.COM - undefined
St. Joseph’s College of Commerce (Autonomous)
PUC - undefined
St. Anne’s Pre-University College
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