Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rajani Maheshwaram

Hyderabad

Summary

Experienced Customer Service Representative with over 3 years of experience.

Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take an added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

Synchrony Financial
Hyderabad
03.2022 - Current
  • Interfacing with customers to resolve 1st tier/routine to 2nd tier/complex customer service queries problems for domestic and international clients of USA.
  • Handling chats received through online portals (Moxie and Conversational Messaging).
  • Analyzing the customer needs, identifying problems, researching issues, and recommending solutions.
  • Escalating queries/requests for action as alert the supervisor of trends in Customer Chats.
  • Actively work towards maintaining customer relations and satisfaction.
  • Maintaining the Quality and Schedule Adherence Metrics.
  • Helping new hires with process by sharing ideas on how to manage chats with good quality.
  • Actively watch out for fraudulent practices and manage any risks that may arise.
  • Perform various bank transactions like accepting payments, refunds, raise disputes etc.
  • Customizing to meet customer's needs and developed a reputation as an efficient service provider with high levels of accuracy.

Analyst

Teleperformance
Hyderabad
09.2019 - 11.2021
  • Working for Teleperformance as Analyst from Sep 30th 2019
  • Worked for YouTube product area for Feedback Escalation Engineering Team.
  • Understanding the pulse and sentiment of the end user and effectively implement the thoughts to optimize the product.
  • Worked on various products like in YouTube Desktop, You Tube Go Android, YouTube on TV, YouTube Restudio.
  • Conducted regular sync up with the product team and transferred the knowledge to the team members.
  • Contributing to ongoing process through several ideas and operational improvements.

Education

Bachelor of Commerce - Commerce

Gandhi Institute of Technology and Manaement
Hyderabad, TG
2019

Intermediate Board of Education - MEC

Keyes Junior College
Hyderabad, TG
2016

Master of Business Administration - Human Resouces

Narsee Monjee Institute of Management Studies
Mumbai, India

Skills

  • Account management
  • Decision Making
  • Team Coordination
  • Customer Satisfaction
  • Communication Strategies
  • Issue Identification
  • Adaptability
  • Quick Leaner
  • Escalation Management
  • Complaint Resolution

Certification

Received certificate of completion from Great Learning for Human Resource Management.

Timeline

Senior Customer Service Representative

Synchrony Financial
03.2022 - Current

Analyst

Teleperformance
09.2019 - 11.2021

Bachelor of Commerce - Commerce

Gandhi Institute of Technology and Manaement

Intermediate Board of Education - MEC

Keyes Junior College

Master of Business Administration - Human Resouces

Narsee Monjee Institute of Management Studies

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Rajani Maheshwaram