RAJANI R. PRASAD

• Directing all operations for a 45-room resort, successfully maintaining a high-quality guest experience across 24 operational rooms while simultaneously spearheading the major renovation and modernization of the remaining 21 rooms.

Totally Eco friendly property which was maintained at its best possible which received appreciation from guests for the flawless maintenance and quality good food. As a team we were able to bring in repeated guests to the property.

Trained and mentored junior staff on property management and guest relations as well as service.

Managed budgetary constraints to maximize profitability while maintaining high-quality guest experience.

• Streamlined daily operations to enhance guest satisfaction and improve service delivery.
• Developed training programs for staff, fostering skill development and team cohesion.
• We maintained our culture in receiving guests - Indian custom "Aarathi & Theeka" for all the guests. Our foreign guests enjoyed this system.
• Analyzed guest feedback to identify areas for improvement and enhance overall experience.
• Coordinated special events, optimizing resource allocation and maximizing guest engagement.
• Led sustainability initiatives, promoting eco-friendly practices throughout resort operations.
• Enhanced guest satisfaction by implementing personalized services and addressing individual needs.

• Directed daily operations, ensuring exceptional guest experiences and service quality.
• Implemented strategic marketing initiatives to enhance brand visibility and drive occupancy rates.
• Managed budgeting processes, optimizing resource allocation for improved financial performance.
• Developed training programs, mentoring staff to elevate service standards and operational efficiency.
• Analyzed guest feedback, identifying areas for improvement in services and amenities offered.
• Coordinated with vendors to maintain supply chain integrity and timely delivery of goods.
• Oversaw compliance with health and safety regulations, fostering a safe environment for guests and staff.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details.

• Oversaw daily operations to enhance guest satisfaction and streamline service delivery.
• Developed and implemented operational policies to improve efficiency across departments.
• Managed budgeting processes, ensuring optimal allocation of resources for maximum profitability.
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Trained, coached and mentored staff to support smooth adoption of new program.

• Streamlined operational processes to enhance efficiency and reduce bottlenecks.
• Coordinated staff schedules to optimize resource allocation and meet service demands.
• Developed training programs for new employees, fostering skill growth and team cohesion.
• Established quality control standards that elevated service delivery and guest satisfaction levels.
• Conducted regular audits of operational procedures to maintain compliance with regulatory requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed and maintained relationships with external vendors and suppliers.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed and implemented strategies to maximize customer satisfaction.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Increased profit by streamlining operations.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Raised property accuracy and accountability by creating new automated tracking method.

• Coordinated cross-functional teams to execute successful promotional events and activities.
• Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.

My first resort experience. Learnt from here only what all are the amenities a resort provides. Rain dance, team building activity, adventure games. indoor & outdoor games, water games.

Different type of cuisines which can be catered to the guests.

• Streamlined operational processes to enhance efficiency across multiple departments.
• Managed inventory control systems to ensure optimal stock levels and reduce waste.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Implemented quality control systems to boost overall product consistency and reliability.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Supervised daily restaurant operations to ensure high-quality service and customer satisfaction.
• Implemented inventory management systems to optimize supply ordering and reduce waste.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.

• Trained and mentored staff on food safety standards and service protocols.
• Developed staff schedules to maintain adequate coverage during peak hours and enhance efficiency.
• Streamlined operational processes, resulting in improved workflow efficiency and enhanced profitability.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

1-year program