Rajani Wagh
Navi Mumbai
Summary
Customer Service Representative delivering effective solutions to customer needs. Committed to providing high-quality care for a positive experience. Proficient in handling high volume inquiries through calls, chats and emails.
Overview
7
7
years of professional experience
Work History
Seller Support Associate
Amazon Development Centre (India) Private Limited
Mumbai (Work From Home)
09.2020 - Current
- Working as a first-line support agent and demonstrating end-to-end ownership of every seller interaction.
- Providing customer service, technical assistance, and account management services to Amazon sellers via phone, email, and chat.
- Handling diverse customer inquiries through live chat and email channels simultaneously.
- Identifying chronic system issues, providing process improvements and recommendations, and developing internal documentation.
Digital Officer
Teleperformance
Thane
01.2020 - 09.2020
- Effectively managed high-volume of 40 to 60 calls per shift in a fast-paced setting.
- Secured renewals by presenting renewed advantages to existing clients.
- Managed customer complaints, ensuring effective resolution, while handling challenging callers with patience and professionalism.
Resolution Specialist
Amazon Development Centre Private Limited
Pune
06.2017 - 09.2019
- Provided speedy resolutions to subordinates through live chat, calls, and emails.
- Monitored and addressed subordinate's performance in real-time.
- Delivered timely training to team members and communicated policy updates with efficiency.
- Handled escalated chats effectively.
Education
Bachelor of Electronics and Telecommunication Engineering -
CSMSS CSCEO
Chhatrapati Sambhajinagar (Aurangabad) Maharashtra01.2017
Higher Secondary Education -
Vasantrao Naik Mahavidyalay
Chhatrapati Sambhajinagar (Aurangabad) MaharashtraSecondary School Certification -
Dnyanesh Vidya Mandir
Chhatrapati Sambhajinagar (Aurangabad) MaharashtraSkills
- Interpersonal Skills
- Excellent Written and Verbal Communication
- Data analysis
- Negotiation
- Process Improvement
- Account Management
- Fast Learner
Personal Information
- Date of Birth: 07/04/95
- Marital Status: Married
- Religion: Hindu
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Received 5 Awards at Amazon for an exceptional performance.
Affiliations
- Cooking
Declaration
I certify that the information provided in this resume is true and accurate to the best of my knowledge.
Date:
Place: Rajani Ramdas Wagh
Timeline
Seller Support Associate
Amazon Development Centre (India) Private Limited
09.2020 - Current
Digital Officer
Teleperformance
01.2020 - 09.2020
Resolution Specialist
Amazon Development Centre Private Limited
06.2017 - 09.2019
Bachelor of Electronics and Telecommunication Engineering -
CSMSS CSCEO
Higher Secondary Education -
Vasantrao Naik Mahavidyalay
Secondary School Certification -
Dnyanesh Vidya Mandir
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