Rajanikanth Reddy Ramidi
Service Manager
Hyderabad
Summary
Highly motivated Service Manager with 7+ years of Nuclear Research/Energy/Medicine experience. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
7
7
years of professional experience
3
3
Certifications
1
1
Language
Work History
Service Manager
Noki Technologies Private Limited
04.2022 - Current
- Heading the service team and responsible for all service related jobs
- Meeting customers to discuss service needs and offer available solutions
- Planning, Scheduling & Managing all service visits for Installation, AMC, Breakdown, Demonstration & Training
- Responsible for effective travel expenses of service team and generating service revenue
- Providing periodic training to sales and service team of the organization
- Providing application support and analyzing the data for customer in their routine analysis to improve the field efficiency and customer satisfaction
- Troubleshooting of the major or critical problems faced by the customers
- Monitoring service staff performance and providing feedback for improvement
- Documentation for the service related issues providing solutions
- Attending scientific exhibitions for promotion of instruments.
Service Manager
Ababil Healthcare Private Limited
08.2020 - 04.2022
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Hired, trained and supervised team of service staff members to meet business goals
- Maintained records of service transactions and customer feedback for future reference
- Monitored service staff performance and provided feedback for improvement
- Coordinated with other departments to maintain streamlined and productive workflow
- Analysed service reports to identify areas of improvement
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Attended scientific exhibitions for promotion of instruments.
Service Engineer
Noki Technologies Private Limited
08.2016 - 07.2020
- Heading the service engineer’s team in planning process, assigning AMC, Break down, Installation and other service visits
- Onsite Installation/Service/Repair/Maintenance/Demonstration/training of the instruments all over India, Bangladesh & Sri Lanka
- Application support, troubleshooting and analyzing the data for customer
- Documentation for the service related issues providing solutions
- Providing active solutions for all types of failures and report stating the cause for failure to improve the field efficiency and customer satisfaction
- Attending scientific exhibitions for promotion of instruments
- Providing instrumentation training for Sales and Service team of organization.
Education
M. Tech - VLSI System Design
TKR College of Engineering & Technology
B. Tech - Electronics and Communication Engineering
CVR College of engineering
Intermediate -
Little Flower Junior College
SSC - undefined
Sri Saraswathi Sishu Mandir
Skills
Service Quality Management
undefinedCertification
Training Course certification for Hidex 300SL/600SL Liquid Scintillation counters and Hidex Automatic Gamma Counter.
Father's Name
R. Laxma Reddy
Personal Information
- Date of Birth: 05/16/92
- Nationality: Indian
- Religion: Hindu
Disclaimer
I firmly declare that the above mentioned details are true to the best of my knowledge and belief.
Timeline
Service Manager
Noki Technologies Private Limited
04.2022 - Current
Service Manager
Ababil Healthcare Private Limited
08.2020 - 04.2022
Service Engineer
Noki Technologies Private Limited
08.2016 - 07.2020
M. Tech - VLSI System Design
TKR College of Engineering & Technology
B. Tech - Electronics and Communication Engineering
CVR College of engineering
Intermediate -
Little Flower Junior College
SSC - undefined
Sri Saraswathi Sishu Mandir
Training Course certification for Hidex 300SL/600SL Liquid Scintillation counters and Hidex Automatic Gamma Counter.
Training Course certification for Hidex SENSE Micro Plate Reader.
Training Course certification for Hidex Radio Water Generator.
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