RAJAN KUMAR SINGH
SARYUPAR CHAPRA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Sr.CSA
SKECHERS CITY CENTRE
PATNA
05.2022 - Current
- Organized shelves and displays to maintain a neat and orderly store environment.
- Operated cash register to process sales transactions accurately and efficiently.
- Received payments by cash, check, credit cards, vouchers, or automatic debits.
- Handled returns of merchandise in accordance with established procedures.
- Resolved customer complaints courteously and efficiently.
- Inventoried stock regularly to ensure accuracy of supplies on hand.
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CSA
ADIDAS
GAJRAULA
07.2019 - 05.2022
- Provided excellent customer service in a friendly and professional manner.
- Restocked shelves with merchandise according to company standards.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
MBA - SUPPLY CHAIN MANAGEMENT
SYMBIOSIS
PUNE09-2024
Bachelor of Science - Mathematics
JAI PRAKESH UNIVERSITY
CHAPRA07-2018
Skills
- Product Promotion
- Customer Consultation
- Quality Assurance Controls
- Data Entry
- Performance Tracking
- Complaint resolution
- Strong Work Ethic
- Cash Handling
Accomplishments
PRODUCT CHAMP IN SKECHERS
Timeline
Sr.CSA
SKECHERS CITY CENTRE
05.2022 - Current
CSA
ADIDAS
07.2019 - 05.2022
MBA - SUPPLY CHAIN MANAGEMENT
SYMBIOSIS
Bachelor of Science - Mathematics
JAI PRAKESH UNIVERSITY
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