Rajarajan Rajendran

• Seeking a position in which my technical skills, education, experience can be utilized to best benefit the organization, by keeping in tune with emerging technologies.
• 13+ years’ experience in IT services. Worked as a Technical support for Various organization for 8 years.
• Provided ITIL incident management for critical system service interruptions.
• Managed and Worked with the team of 4-30 in emergency and critical situations to address infrastructure, application and security impairments or outages
• Streamlined communication and documentation to help drive TTR for application outage to less than two hours and a yearly availably of 99%.
• Managed several security and companywide incidents to quick resolution and early detection of issues.
• Earlier worked as L2 support which helped in building rapport with first line of support to locate and fix the Root cause even before the incident get escalated.

Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

• Father's Name: D.Rajendran
• Date of Birth: 07/07/83
• Gender: Male
• Nationality: Indian
• Marital Status: Married