Raja Rajeswari

• Analyzed key aspects of business data like marketing campaigns, to evaluate factors driving results and summarized in presentations.
• Exercised critical thinking to resolve data errors and duplication of leads accounting in Affiliates reporting.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Worked one-on-one with clients to analyze potential leads based on marketing channel data.
• Researched marketing channels and Google Analytics to learn trend of leads and conversions.
• Gather, maintain and Analyze CDR data to build marketing dashboard and channel performance report based on incoming trends.
• Assessed KPIs to achieve in-depth understanding of campaign performance.
• Conducted research, gathered information from multiple sources and presented results.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Assisted IT departments and supporting staff to improve client satisfaction.

• Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
• Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Conducted meetings with junior staff members to discuss program specifications and process models.
• Improved systems by studying current practices and designing modifications.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Elicited and clearly documented business and system requirements.
• Monitored project progress by tracking activities and publishing progress reports.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Manage projects and create detailed business process roadmap for various internal projects
• Create and implement forecast models to identify risks.

• Identified needed business improvements and determined appropriate systems required to implement solutions
• Gathered business requirements from various stakeholders & converted them into functional requirements to help technical team understand.
• Understanding Data Architecture and Data Warehousing concepts and implemented same in below modules

- Vendor level extracts like Lab Results, Provider attribution, Complaint Tracking Modules, BDTC.

- Mainframe Decommissioning of Drug Data Processing

- SSRS reporting requirements

- Sourcing of Authorization & Referral Data from various vendors into AEDW.

• Documented As-Is & To-Be Processes, created Flow diagrams, Mapping documents along with transformation rules, business rule documents to help reporting & analytics team.
• Data Dictionary maintenance, Created Use cases & Test Scenarios interpreting data.
• Created User story documents for member management portal.
• Performed Data Analysis & Data Profiling to help Data Modeler decide on the entity relationships in the DataMart.
• Conducted Review workshops and maintained Requirement Traceability Matrix .
• Supported SIT and Performed UAT.
• Resolved several triage tickets on Medical Claims raised by end users. Have written business rules on few ad-hoc requests. Coordinated data migration and consolidation efforts.

As BSA

• Worked in Client Group Product Management Migration from one Data Warehouse application to other.
• Identified ETL scope via meetings, interviews, interface analysis, research, etc.
• Gathered business requirements & converted them into functional requirements.
• Requirements Management i.e. Identified & Documented Purpose of project, Project description, Business Goal, Objective, In/Out Scope of Project, Risks of project, AS IS and TO BE process flow.
• Followed Agile methodology for elicitation and representation of requirements based on interaction with business process owner, SME's and development team.
• Facilitated requirement sessions, including creation of agendas and recording of action items from meetings and writing meeting minutes.
• Involved in understanding HMK to IBC transition as well as their legacy systems.
• Maintained channels of organizational communication and acted as point of contact between teams.
• Analyzed, documented and managed requirements in format that was easily reviewed and understood by both business people and technical people using MS Word .
• Partnered with QA team to create test scenarios, test plans and test cases based on requirements and functional specifications. Conducted User Acceptance Testing ( UAT).
• Conducted requirement walkthrough with developers and QA team to help them understand requirements and proactively identified feasibility issues.
• Participated in daily Scrum and bi-weekly project status meetings.
• Created release notes to support monthly releases.

As QA :

• Managed team of 6 & coordinated with Onsite Lead on schedules defects and triage.
• Prepared Test Plan and Test Estimation and Reviewed process of high quality testing solutions with respect to deliverables without any slippage in timelines.
• Ensured that Quality center had all test cases and requirements were updated and in sync with Master Test Plan.
• Refined SQL queries to maintain skewness in Teradata.
• Took several ad-hoc work requests during emergency and critical releases.
• Mentored new joiners & provided guidance.
• Updated all project related activities and trackers.

• Prepared Test Data, Test Schedules, Testing artifacts [TCER, Test Scripts Preparation], Test Execution (Regression, Functional, Smoke Testing), Defect Management, and analyzed complete process to ensure high quality, timely completion and optimal resource utilization.
• Provided KT on Quality Center to Onshore UAT team.
• Prepared & executed Performance Test scripts and test conditions as per Master Test plan.
• Lead Oracle Timekeeping and Labour module for 6 releases
• Prepared understanding document to add value to project and assist new joiners to help learn application.
• Provided on time status on Release progress to Offshore, Onshore and Nearshore.