Raja Rao Sripathi

Client – Zurich Gruppe Deutschland GmbH, Köln, Germany.

Domain/Technology/Team Size/Revenue - Insurance/Mainframe, Java, AWS/70/7 million USD.

• Delivered end-to-end application management services for over 70 Java and mainframe applications for insurance client in Germany.
• Maintained Maintenance & Support KPIs and SLAs, ensuring incident metrics consistently met targets.
• Successfully managed customer projects and enhancements within agreed timelines.
• Fostered positive relationships by managing customer expectations effectively.
• Handled internal and external escalations to resolve issues promptly.
• Oversaw Profit and Loss for the engagement, ensuring financial objectives were met.
• Prepared and reviewed weekly and monthly service delivery reports with stakeholders.
• Encouraged team innovation and improvements while supporting career development.

Client – Emirates Airport Services, Dubai, UAE.

Domain/Technology/Team Size/Revenue - Airlines/Java, JBoss/10/1 million USD.

• Delivered multi-million dirham solutions for Emirates Airport Services portfolio, including check-in, lounge, and boarding systems.
• Managed all phases of SDLC, ensuring on-time, on-budget delivery through best practices in project management.
• Tracked and reported IT project costs to stakeholders, maintaining financial accountability.
• Provided status reports at steering, working, and service review meetings to keep stakeholders informed.
• Assessed project risks continuously and implemented mitigation strategies to ensure timely delivery.
• Clarified requirements for the development team to resolve application-related issues effectively.
• Delivered accurate feedback on resource performance to line management, enhancing team effectiveness.
• Coached and supported project resources to optimize delivery within scope and budget.

Client – Delphi Automotive Plc., Detroit, Michigan.

Domain/Technology/Team Size/Revenue - Manufacturing/Java, Oracle WebLogic 6.1/40/4.4 million USD.

• Managed enhancements and Level 3 support for the critical access framework, enabling single sign-on to enterprise applications.
• Oversaw all phases of SDLC from initiation through closure.
• Executed application defect fixes, meeting Service Level Agreements consistently.
• Conducted technical training on WebLogic 8.1 System Administration principles.
• Served as Global Change Management Prime, overseeing daily changes to production IT infrastructure and applications.

Client - BT Global Services - Concert Trouble Management System (CTMS)

Domain/Technology/Team Size, Revenue - Retail/Clarify, Java, WebLogic 6/4/1 million USD.

• Managed upgrades and enhancements for British Telecom’s Trouble Ticket Management System, CTMS.
• Led a small team providing third-level support for external interfaces of CTMS.
• Coordinated with external vendor teams to ensure seamless system interfacing with CTMS.
• Facilitated client interactions and coordinated infrastructure requirements.
• Estimated efforts, assigned tasks, and monitored progress for timely completion.
• Delivered periodic status reports to clients and internal account teams.

• Executed work packages on BT.com by leading medium-sized teams for British Telecommunications Plc. client.
• Estimated effort and time for module implementation accurately.
• Prepared detailed low-level designs to guide development process.
• Developed new modules using BroadVision APIs and Oracle PL/SQL to meet requirements.
• Conducted unit testing on modules prior to User Acceptance Testing (UAT).
• Compiled technical documentation, release notes, and user manuals for end users.