Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Websites
Timeline
Generic
RAJARSHI BHATTACHARYYA

RAJARSHI BHATTACHARYYA

Bengaluru

Summary

Experienced Architectural and Engineering Manager with 11+ years in managing intricate projects from conception to completion. Skilled in optimizing resources and streamlining operations to foster collaboration and innovation. Notable for improving efficiency and adopting sustainable design methodologies. Track record of delivering projects punctually, under budget, and surpassing client expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Engineering Manager, Site Reliability Engineering

NetApp
Bangalore
10.2023 - Current
  • Leading a team of 10 SREs, software engineers, and cloud architects, I secured the top Thrive Pulse Survey score (88%) among leaders, with no attrition over the past two years in the last employee survey.
  • Developed troubleshooting methods that reduced MTTR by 92%. New monitoring and automation techniques led to a 74% reduction in errors and escalations between teams.
  • Delivered full support (from feature development and validation to enablement, training, and monitoring) for two new customers, resulting in an 8 PiB increase in storage capacity within six months, and onboarded 18 Google Cloud NetApp Volumes customers in FY25, anticipated to grow storage capacity by 85% by FY26.
  • Launched the SRE Bug Jury project, achieving a sustained 90% decrease in technical escalations to the core development team.
  • Oversaw the hiring of three software engineers who drove seven key automation projects, reducing deployment efforts significantly by 95%.
  • Automated operations lead to a 98% drop in manual validation tasks using innovative Slack-integrated workflows.
  • Provided technical guidance to junior engineers, ensuring all designs meet regulations.
  • Facilitated collaboration between the engineering department and other business units, improving project outcomes and operational efficiency.

Senior Site Reliability Engineer

NetApp
Bangalore
07.2022 - 10.2023
  • Designed and executed an automation system for the initial setup of data center storage clusters.
  • Deployed Terraform automations for cloud infrastructure setup on Google Cloud Platform.
  • I wrote Cloud Function Python code to extract Control Plane DB information from Cloud SQL to provide zero-touch debugging information from Slack integrated workflows.
  • Configured network and storage devices to ensure control plane and data plane availability.
  • Lead the strategic migration of infrastructure from NetApp Cloud Volumes Service to Google Cloud, NetApp Volumes.
  • Evaluated and communicated feedback on new feature developments in partnership with Development Engineering Team.
  • Developed and implemented YAML code to test the reliability of control and data planes through Google Cloud Workflows, and integrated it with the Slack communication tool.
  • Played a key role in recruiting top talent as part of technical hiring team.
  • Troubleshooted complex issues related to application architecture and system configurations.
  • Created automated scripts for software deployments and configuration management tasks.
  • Performed capacity planning activities based on current usage trends and future projections.
  • Developed and implemented log-based monitoring solutions to improve system reliability.
  • Participated in post-mortem reviews following major outages or incidents.

Site Reliability Engineer

NetApp
Bangalore
05.2021 - 06.2022
  • Conducted in-depth analyses to identify root causes of production issues and recommended preventative measures.
  • Collaborated with development teams to ensure proper release engineering practices are followed.
  • Provided technical guidance on the design, implementation, and maintenance of cloud infrastructure.
  • Collaborated with development teams to strengthen release engineering protocols.
  • Drove automation tool adoption to enhance deployment operations efficiency.
  • Developed scripts for automating software deployments and managing system configurations.
  • Ensured application availability and scalability across multiple platforms to meet demand.
  • Monitored alerts to swiftly identify and resolve potential system issues.
  • Compiled over 40 Run-books as procedural guides for Site Reliability Engineers.
  • Facilitated educational sessions on core principles of Site Reliability Engineering.

Site Reliability Engineer

Cohesity
Bangalore
03.2020 - 05.2021
  • Recognized Subject Matter Expert (SME) in Docker & Kubernetes frameworks, specializing in application management.
  • Conduct technical training sessions for newly onboarded employees.
  • Integral participant in the SRE automation team that supports new joiners.
  • Active member of the Technical Hiring Panel, responsible for recruiting interns, fresh college graduates, and experienced lateral hires.
  • Provide comprehensive troubleshooting, break-fix solutions, upgrades, configurations, and installation support for products on all platforms.
  • Collaborate with the Development Team to address and resolve newly identified issues within the product.
  • Manage and resolve technical escalations in support requests.

Professional 2, Technical Support

Western Digital
Bangalore
06.2018 - 02.2020
  • Developed tools using Bash scripting for system health checks, Network File System (NFS), user interface (UI) enhancements, system profiling, and configuration analysis.
  • Handled the setup, configuration, management, and issue resolution for the Intelliflash product line, including hybrid and all-flash NVMe storage arrays.
  • Expertly diagnosed issues related to SMB/NFS/ISCSI/FC protocols, file systems, operating systems, TCP/IP networking, Tomcat, VMware ESXI, and log analysis.
  • Conducted advanced performance troubleshooting, root cause analysis, operating system upgrades, and firmware updates for hardware components such as NVDIMM and SAS.
  • Offered support and guidance to front-line support engineers.

Support Account Manager

NetApp
Bangalore
10.2016 - 06.2018
  • Conducting in-depth examination of technical cases and ongoing issues in the NetApp environment.
  • Sharing detailed reports with customers about current problems, improperly configured settings, and potential risks in their systems, utilizing NetApp AutoSupport for comprehensive analysis.
  • Holding regular service review meetings with clients to discuss the status and performance of their NetApp setup.

Storage and Backup Administrator

Accenture
Kolkata
08.2014 - 09.2016
  • Managing storage services with NetApp FAS/AFF and EMC systems, including setup and allocation.
  • Handling backups through Symantec NetBackup, overseeing its setup and administration.
  • Retrieving data, including files and VMs, by restoring from NetBackup and NetApp snapshots.

Education

Bachelor of Technology -

Techno India College of Technology
Kolkata
05-2014

Skills

  • Google Cloud Platform (GCP)
  • Data center storage
  • Container orchestration (Docker and Kubernetes)
  • Infrastructure as code (Terraform and Ansible)
  • Python and Bash proficiency
  • Linux and Ubuntu OS
  • Version control (GitHub)
  • Incident management
  • Automation tools
  • Cloud infrastructure
  • Release engineering
  • Team leadership
  • Cross-functional collaboration
  • Engineering design

Certification

  • NetApp Certified Implementation Engineer (NCIE) - SAN Specialist
  • NetApp Certified Data Administrator (NCDA) - ONTAP 9.0
  • NetApp Certified Support Engineer
  • NetApp Certified Storage Associate - Hybrid Cloud
  • EMC Information and Storage Management version 3

Hobbies and Interests

  • Table Tennis
  • Photography

Languages

  • English
  • Hindi
  • Bengali

Timeline

Engineering Manager, Site Reliability Engineering

NetApp
10.2023 - Current

Senior Site Reliability Engineer

NetApp
07.2022 - 10.2023

Site Reliability Engineer

NetApp
05.2021 - 06.2022

Site Reliability Engineer

Cohesity
03.2020 - 05.2021

Professional 2, Technical Support

Western Digital
06.2018 - 02.2020

Support Account Manager

NetApp
10.2016 - 06.2018

Storage and Backup Administrator

Accenture
08.2014 - 09.2016

Bachelor of Technology -

Techno India College of Technology

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RAJARSHI BHATTACHARYYA