Football
Rajarshi Chakraborty
Data Specialist
Kolkata
Summary
Dedicated professional with a proven track record in strategic planning, customer service optimization, and training facilitation within the realm of ERP systems. Skilled in developing and implementing initiatives to enhance customer satisfaction and operational efficiency, while adeptly leveraging data insights to drive informed decision-making. Known for effectively navigating challenging situations with diplomacy and fostering collaborative environments conducive to achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Data Specialist
Ex2Outcoding
03.2024 - Current
- Compiled, cleaned and manipulated data for proper handling.
- Maintained open lines of communication with team members, fostering a collaborative environment that facilitated mutual learning and professional growth.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Searched, extracted and interpreted information to determine correct input procedure.
- Optimized database performance with regular maintenance, backups, and updates to ensure smooth operations.
- Maintained files, records and data as per the prescribed guidelines by the organization
KPO-analyst
Virtusa
07.2022 - 04.2023
- Collaborated on strategizing and executing Google Ads campaigns, meticulously aligning with client objectives and adhering to stringent ad guidelines.
- Leveraged Google's proprietary tool, Ewoq, to meticulously assess and optimize the quality of video and text advertisements. This involved continuous monitoring, analysis, and refinement to ensure maximum effectiveness and adherence to industry best practices.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Associate Consultant Trainee
Merino Service Consulting
12.2021 - 06.2022
- Collaborated with teams to define, strategize, and customer service plans.
- Devised and implemented processes and procedures to streamline operations.
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients' businesses.
- Demonstrated adept coordination and strategic planning skills to consistently deliver results within specified timelines. Cultivated a reputation for providing warm and efficient customer service, adeptly navigating challenging situations with finesse and professionalism. Spearheaded the empowerment of end-users in mastering the intricacies of the ERP (Infor LN) system through the development and facilitation of tailored training sessions, fostering a comprehensive understanding and utilization of the platform's functionalities.
Customer Service Associate
Wipro
09.2020 - 12.2020
- Responded to customer calls and emails to answer questions about products and services.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Pioneered and executed innovative customer service initiatives aimed at streamlining operations and minimizing wait times, resulting in enhanced service efficiency. Conducted thorough evaluations of account and service histories, employing sophisticated data analytics to pinpoint emerging trends and anticipate future challenges, thereby preemptively addressing them.
- Elevated overall customer satisfaction metrics by promptly addressing concerns and orchestrating swift resolutions, thereby fostering a culture of proactive and responsive customer care.
Education
Master of Computer Applications - Computer Application
Amity Online
Noida 04.2001 -
Bachelor of Computer Appliv - Computer Application
B.P. Poddar Institute of Management And Technology
Salt Lake, Kolkata 04.2001 -
Higher Secondary Education - General
Uttarpara Childrens' Own Home
Uttarapara 04.2001 -
Skills
Problem-Solving
Multitasking Abilities
Relationship Building
Warehousing
ERP( InforLN)
GoogleAds
PHP
Python
HTML,CSS
Customer Relationship
Excellent Communication
Certification
Python Programming from ApTech
Interests
Poetry
Movie making
Timeline
Data Specialist
Ex2Outcoding
03.2024 - Current
KPO-analyst
Virtusa
07.2022 - 04.2023
Associate Consultant Trainee
Merino Service Consulting
12.2021 - 06.2022
Customer Service Associate
Wipro
09.2020 - 12.2020
Python Programming from ApTech
06-2019
Master of Computer Applications - Computer Application
Amity Online
04.2001 -
Bachelor of Computer Appliv - Computer Application
B.P. Poddar Institute of Management And Technology
04.2001 -
Higher Secondary Education - General
Uttarpara Childrens' Own Home
04.2001 -