RAJ ARUN PRABAKAR R
Coimbatore
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. I am willing to work as a key player in a challenging & creative environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Implementation Engineer
MariApps Marine Solutions
02.2022 - Current
- Implementation and training of Rescompany software solutions for our clients
- Building and maintaining strong customer relations with our clients
- Providing remote and in-person customer service support to our clients
- Ability to translate client needs into effective and valuable solutions
- Assisting the Project Services team with pre and post software implementation tasks
- Ensuring implementation and project timelines are met
- Creating/developing procedures, documentation, including user/installation manuals
- Assisting with software testing and quality assurance.
Senior System Support Officer
SeaTec C/o. V.Ships Ship Management
10.2017 - 02.2022
- First point of support for issues related to Fleet Broadband Terminals
- Support for issues related to VSAT terminals for Merchant Shipping
- Support for issues related to Email/Firewall issues for Merchant Shipping
- Support for issues related with computer/network related issues for Merchant Shipping
- Monitoring of FBB utilization and alerting
- Monitoring of VSAT utilization and alerting
- Escalating issues reported by vessels to respective vendors
- Generating reports at the beginning of the month for VSAT data consumption/availability
- Generating reports at the beginning of the month for FBB data consumption
- FBB/VSAT logistic including Service arrangements, Installation/Commissioning Reports
- Time Master set up for VSAT Installation/Commissioning
- FBB and VSAT Airtime contracts and Hardware contracts in case of Leasing
- FBB and VSAT Projects updates
- First point of contact for Suppliers in terms of technical documentations
- Training schedule for SeaTec Communications engineers including documentation
- Classify with criteria relevant documentation for the VSAT and FBB projects
- Update the latest Software/technical documentation for Supplier VSAT & FBB products.
Network Support Engineer
eCAPS Computers India Private Limited
Kochi
05.2016 - 09.2017
- Installing & configuring Fortinet Firewall, SonicWall and Tacitine
- Installing & configuring wireless Ubiquity, TP Link, Linksys, and Fortinet
- Giving support through Remote.
Systems Associate
The Residency Towers
Coimbatore
04.2015 - 03.2016
- Installing & configuring Windows XP, Windows 7, 8 & 10
- Installing & configuring Windows Server 2008, 2012, 2012 R2
- Responsible for maintaining and implementing local PC and LAN solutions
- Maintained H/W includes PC’s Printers having knowledge in operating systems
- Sharing and Mapping resources, installing software over networks
- Installing necessary software and utilities for the users
- Exchange server outlook configuration, MS outlook configuration, and Data maintenance
- Responsible for maintaining door key cards for staff
- Security camera LAN viewer
- Responsible for creating user id and password coupons for stomper’s internet usage
- Setup & customization of admin users and maintaining the reports
- Troubleshooting the dial limits in the guest rooms
- Proper Maintained for the cable manager
- Alcatel wireless telephones head & base paring, analog and Digital phones maintenance
- Plug and play device maintenance
- Managing sonic firewall for necessary solutions
- Handling PCs through remote desktop by using NLA software
- Managing Group Policy and controlling the Clint systems by using the domain
- Troubleshooting EDC machine settlement issues.
Service Engineer
Acenet Technology
Coimbatore
03.2014 - 03.2015
- Maintenance & Solving all Types of Problems (LAN, WAN PC, WIRELESS)
- Installations & Troubleshooting desktop
- Wireless Device Configuration
- Supporting Network Printer Sharing
- IP Subnetting
- Managing and Maintaining Physical and Logical Devices
- Design, Implementation, and Troubleshooting of LAN and WAN Level Network.
Education
B.SC (PHYSICS) -
Skills
- LAN
- WAN
- MPLS
- TCP/ IPV4
- Sub netting
- DNS
- DHCP
- WIFI
- VOIP
- Cabling
- Routers & Switch (Cisco, HP Aruba)
- VLAN
- STP Configuration & Troubleshooting
- Windows Server Installation & Configuration
- Configure User, Group & Computer Policy
- File & Print Service
- Backup & restore
- Windows Hyper-V
- VMware Workstation
- Virtual PC
- Virtual Box
- Configuring and installing Cisco routers
- Configuring and installing SonicWall & Fortinet Firewall
- Configured Firewall security policies & monitoring
- Bridging
- Switching concepts
- IP addressing and sub netting
- Routing concepts
- Configuring & troubleshooting of MS Outlook
- GT Mail
- Hardware troubleshooting
- Service Level Agreements
- Incident Management
- Customer Support
- Continuous integration
- Remote Support
- Configuration Management
- System monitoring
- Team Mentoring
- Virtualization Technologies
- Data Migration
Certification
- Cisco Certified Network Associate, CSCO12678794
- Microsoft Certified Solution Associate
- Outstanding Performance in Advanced Hardware & Networking Technology At Mazenet Solution
Languages
ENGLISH
Area Of Expertise
LAN, WAN, MPLS, TCP/ IPV4, Sub netting, DNS, DHCP, WIFI, VOIP, Cabling, Routers & Switch (Cisco, HP Aruba) VLAN.STP Configuration & Troubleshooting., Installation & Configuration, Configure User, Group & Computer Policy, DNS & DHCP, File & Print Service, Backup & restore., Windows Hyper-V, VMware Workstation, Virtual PC, Virtual Box, Configuring and installing Cisco routers, Cisco Switches. Configuring and installing SonicWall & Fortinet Firewall. Configured Firewall security policies & monitoring. Well understanding of Bridging, switching concepts. IP addressing and sub netting, Routing concepts. Configuring & troubleshooting of MS Outlook, GT Mail
Personal Information
- License: INDIAN DRIVING LICENCE(TAMIL NADU)
- Passport Number: M0240295
- Father's Name: RAJENDRAN S B
- Blood Group: O+VE
- Date of Birth: 10/11/90
- Gender: MALE
- Marital Status: MARRIED
- Religion: HINDU
Timeline
Senior Implementation Engineer
MariApps Marine Solutions
02.2022 - Current
Senior System Support Officer
SeaTec C/o. V.Ships Ship Management
10.2017 - 02.2022
Network Support Engineer
eCAPS Computers India Private Limited
05.2016 - 09.2017
Systems Associate
The Residency Towers
04.2015 - 03.2016
Service Engineer
Acenet Technology
03.2014 - 03.2015
B.SC (PHYSICS) -
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