Raja Satish Nelaturi
Project Manager
Hyderabad
Summary
CRM professional with 20 years' experience across Media, Healthcare, Loyalty, and CPG Retail. Skilled in Salesforce, APTTUS CLM, IWA, Conga Composer, and Siebel. Certified Scrum Master with 5 years managing end-to-end projects using waterfall and agile methods.
Overview
21
21
years of professional experience
Work History
Salesforce Technical Project Manager
Client - Stryker
12.2023 - Current
- Leading $0.5M projects end-to-end, guiding cross-functional teams to deliver quality results on time and within budget, maintaining a healthy GM of over 30%, and boosting client satisfaction through effective collaboration and transparent communication.
- For the Stryker Europe CS team, we delivered a Salesforce upgrade from Classic to Lightning, with additional features of Email-to-Case, Survey, and OmniChannel.
Salesforce Technical Project Manager
Client - Viacom
05.2019 - 11.2023
- Established and drove team-level ceremonies, managed comprehensive project planning activities, and liaised with the presales team on proposals, effort estimation, and knowledge transfer.
- Business revenue savings by 30% as we deliver a scalable solution that automates contract creation, negotiation, and execution. Data points are collected through a custom guided wizard solution and automate contract generation with smart clauses, dynamic data, STC, and e-sign using DocuSign.
APTTUS Technical Architect
Client - Disney
06.2016 - 05.2019
- Planned and executed projects in an onsite-offshore model, managed customer interactions, implemented Conga IWA, and coordinated with the APTUS partner team for required support and product enhancements.
Siebel Business Analyst/Technical Lead
Client - GE Healthcare
03.2011 - 05.2016
- Interacted with the Product Owner to create the BRD, groomed the internal team on user stories, and published reports to leadership.
Siebel Technical Lead
Client - ITC Ltd
07.2008 - 09.2010
- Implemented the Siebel Loyalty solution "Club ITC" for the ITC core business divisions of hotels and FMCG.
Siebel Configuration Specialist
Client - BAT South Africa
09.2007 - 06.2008
- To meet the localized requirements for South Africa's implementation, I developed run-time events and fine-tuned routing rules for Siebel remote users, lean database users, and handheld device users, executed EIM solutions, and coordinated with offshore teams for a successful rollout.
Siebel Upgrade Specialist
Client - BAT Hungary
01.2007 - 08.2007
- Executed the Siebel upgrade process, prepared CAB files for handled device users, and coordinated with the offshore team for the successful upgrade from Siebel 7 to 7.5.
Siebel Developer
Client - BAT
08.2004 - 01.2007
- Worked on Siebel 2000, Siebel 7.5, and Siebel 7.7 versions to configure/customize functional requirements.
- Performed impact analysis, ran the translations process (generation of MDB, SRF translation), and liaised with Siebel Support.
- Siebel Server Installation, Applying Siebel Patches, and Repository Maintenance.
- Enhanced system performance by optimizing Siebel workflows, scripts, and configurations.
Education
Master of Computer Applications -
Andhra University
IndiaSkills
Agile project management
Scrum master
Stakeholder communication
Team management
Sales cloud
Service cloud
Project Management Tools: Jira, Azure DevOps (ADO)
EMPLOYMENT HISTORY
- Birlasoft Ltd (Oct 2010 – till date)
- ITC InfoTech (Aug 2004 – Sep 2010)
Accomplishments
- Consistently received 5-star ratings for project delivery across all client engagements.
- Honored with the Best Manager Award for outstanding leadership and successful project outcomes.
- Built a high-performing team through mentoring and coaching, promoting collaboration and ongoing development.
Timeline
Salesforce Technical Project Manager
Client - Stryker
12.2023 - Current
Salesforce Technical Project Manager
Client - Viacom
05.2019 - 11.2023
APTTUS Technical Architect
Client - Disney
06.2016 - 05.2019
Siebel Business Analyst/Technical Lead
Client - GE Healthcare
03.2011 - 05.2016
Siebel Technical Lead
Client - ITC Ltd
07.2008 - 09.2010
Siebel Configuration Specialist
Client - BAT South Africa
09.2007 - 06.2008
Siebel Upgrade Specialist
Client - BAT Hungary
01.2007 - 08.2007
Siebel Developer
Client - BAT
08.2004 - 01.2007
Master of Computer Applications -
Andhra University