Rajasekar Kalyanasundram
Chennai,TN
Summary
Dynamic Program Director at Tata Consultancy Services with a proven track record in operations oversight and relationship building. Successfully led cross-functional teams to enhance service delivery and optimize resource allocation, achieving significant improvements in operational efficiency. Skilled in Agile coaching and staff development, fostering a culture of continuous improvement.
Overview
25
25
years of professional experience
Work History
Program Director
Tata Consultancy Services
06.2025 - Current
- Assisted in coordinating project timelines and deliverables across teams.
- Contributed to stakeholder communication by preparing meeting agendas and summaries.
- Managed documentation processes ensuring compliance with organizational standards.
- Led cross-functional teams to develop and implement strategic initiatives improving operational efficiency.
- Managed program budgets, ensuring resource allocation aligned with organizational goals and project timelines.
Service Delivery Manager
Tata Consultancy Services
04.2012 - 05.2025
- Managed 24x7 Infrastructure support for a UK retailer, overseeing Data centre, Service desk, Network, EUC, and Service management functions.
• Implemented strategic initiatives to enhance operational efficiency and service delivery.
• Collaborated with cross-functional teams to drive continuous improvement and meet client needs effectively. - Analyzed service metrics to drive strategic decision-making and optimize resource allocation.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Led service delivery operations, ensuring alignment with organizational objectives and client expectations.
- Developed and implemented process improvements to enhance service efficiency and quality.
- Managed cross-functional teams to deliver projects on time, fostering collaboration and accountability.
- Conducted regular performance reviews, identifying areas for improvement and facilitating staff development initiatives.
Account Manager
Tata Consultancy Services
04.2010 - 03.2012
- Cultivated and maintained strong client relationships to drive customer satisfaction and retention.
- Developed tailored account strategies to align with client goals and enhance service delivery.
- Coordinated cross-functional teams to ensure client needs were met efficiently and effectively.
- Analyzed market trends to identify opportunities for account growth and strategic positioning.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Project Manager
Tata Consultancy Services
11.2006 - 04.2010
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, schedules, and resource allocation strategies to ensure optimal workflow.
- Implemented risk management processes to identify potential issues and mitigate impacts effectively.
- Facilitated stakeholder meetings to gather requirements and align project objectives with business goals.
Senior Engineer
Tata Consultancy Services
04.2005 - 11.2006
- Led cross-functional teams to design and implement innovative engineering solutions.
- Streamlined project workflows, enhancing efficiency and reducing operational bottlenecks.
- Mentored junior engineers, fostering professional development and knowledge sharing.
- Conducted technical reviews, ensuring compliance with industry standards and best practices.
Senior Test Engineer
Tata Consultancy Services
08.2003 - 04.2005
- Designed and executed comprehensive test plans to ensure software quality and functionality.
- Led cross-functional teams in identifying and resolving critical defects during the testing phase.
- Implemented automated testing frameworks to enhance testing efficiency and reduce manual effort.
- Mentored junior engineers, fostering a culture of continuous learning and improvement within the team.
- Analyzed test results, providing actionable insights to stakeholders for informed decision-making.
- Completed regression tests of new software builds to assess performance and success of bug fixes.
Test Engineer
Global E Solutions
11.2000 - 07.2003
- Developed and executed comprehensive test plans, ensuring high-quality software releases.
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Coordinated with user groups to conduct beta testing, incorporating feedback into final product enhancements.
- Utilized automation tools to streamline testing processes, enhancing productivity and accuracy.
- Conducted root cause analysis on defects, driving continuous improvement initiatives within development cycles.
Education
Master of Science - Computer Science
University of Madras
Chennai04-2000
Bachelor of Science - Computer Science
University of Madras
Chennai04-1996
Skills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Operations oversight
- Agile Coaching
- Agile ways of working
Timeline
Program Director
Tata Consultancy Services
06.2025 - Current
Service Delivery Manager
Tata Consultancy Services
04.2012 - 05.2025
Account Manager
Tata Consultancy Services
04.2010 - 03.2012
Project Manager
Tata Consultancy Services
11.2006 - 04.2010
Senior Engineer
Tata Consultancy Services
04.2005 - 11.2006
Senior Test Engineer
Tata Consultancy Services
08.2003 - 04.2005
Test Engineer
Global E Solutions
11.2000 - 07.2003
Master of Science - Computer Science
University of Madras
Bachelor of Science - Computer Science
University of Madras
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