RAJASEKAR SHANMUGAM

Processed advanced-level customer orders in SAP.
Preparing accurate quotes, converting them to orders post-signature.
Served as liaison for quote-to-cash cycle in support of complex contracts with large clients.
Monitored order status to ensure timely fulfillment and addressed delays proactively.
Responded to customer inquiries regarding order status, shipping, and product availability.
Collaborated with distribution centers and product management teams on inventory availability.
Maintained documentation of order changes and updates with relevant approvals.
Verified order details for accuracy, rectifying discrepancies before processing.
Handling the production summary report, risk report, performance dashboard, and quality report.
Drive KPI within the team, and ensure team members perform their work within the TAT.
I act as the primary point of contact for Platinum Customers.
Coordinated with vendors and suppliers to ensure product availability and delivery timelines were met.
Monitored team workload to prevent burnout and ensure equitable task distribution.

Execute all export vendor dispatch activities through the Central Dispatch System (CDS), ensuring compliance with internal SOPs, and regulatory requirements.
Capture and log export shipment details—weight, freight charges, space allocation, and any damages or discrepancies—for reporting, accounting, and audit purposes.

Develop and maintain export movement schedules, monitor in-warehouse workflows, and conduct periodic reviews to optimize throughput and storage utilization.
Head cross-functional workgroups focused on identifying root causes of export bottlenecks, and implementing lean process enhancements.
Deliver hands-on training to warehouse and distribution staff, covering INCOTERMS, customs regulations, and safe handling, to mitigate risk and reinforce best practices.
Serve as the single point of contact for export-related escalations; engage freight forwarders, customs brokers, and internal stakeholders to resolve delays or discrepancies quickly.
Thrive both independently and within teams to troubleshoot logistical challenges, from last-minute order changes to carrier capacity constraints.
Generated reports to track performance metrics of team members.

Process and provision bundled services (telephone + broadband) using Siebel CRM, ensuring each order is correctly configured as a unified 'bundle.'
Maintain hands-on mastery of mission-critical Siebel workflows: create orders, update customer records, and troubleshoot system exceptions.
Monitor and clear unresolved order queues daily, resolving issues on first contact to meet or exceed SLA targets.
Achieve 100% on key daily KPIs—processing volume, accuracy, and turnaround time—while balancing speed with error-free delivery.
Proactively identify provisioning errors (e.g., billing codes, service overlaps), implement corrective actions, and update documentation to prevent recurrence.
Partner with the Network Engineering, Billing, and Customer Support teams to accelerate order activation and seamlessly hand off escalations.