Rajasekaran Ramaraj

Client : Accor Hotels

Application : FOLS, Opera

Tools : Service Now, Confluence

Roles and Responsibilities

• Troubleshooting of Level 2 technical and functional problems for FOLS (by communicating with L1 support and dev team).
• Handling the showstoppers issues within the SLA timeline.
• Experienced in providing level 2 technical support for various kinds of interfaces (for example, FLINT, PABX, POS, access controls, payments, and external apps).
• Handling level 2 support for Opera and FOLS exports (such as UPE, Voice of Guest, earnPMS, Grandback, and RMS).
• In-depth analysis to identify the root cause of the problem (RCA), determine it, and work with other teams to find a solution.
• Experienced with FOLS version upgrades and patch deliveries.
• Monitoring central systems for tasks such as replication and backup.
• Performing FOLS server migration tasks.
• Documentation of technical topics and training to the teams.

Client : IDS Next

Application : FortuneNext

Tools : Salesforce, Zoho Desk

Roles and Responsibilities

• Handled pre-implementation projects of pre-eminent group of hotels including Swiss International, CityBlue Hotels, Ramada groups and Grand Excelsior Hotels
• Handled Database and application deployments for the clients in Pan India and MEA regions
• Database administration: SQL Server installation, database creation and uploading of data files
• Installation & maintenance of database servers, backup & restoration of databases, creating new user & schemas, granting permissions, querying database through SQL commands, and taking daily incremental backup of database files.
• Experienced in technical support and functional support for Fortune Next IDS v4.1, v6, v6.5 (Front Office, Housekeeping, Point of Sale (PoS), Finance, ACR, Purchase & Inventory Management, Bill Passing, Engineering, HR & Payroll, and Android FO & POS).
• Handled the FX cloud products hosting, implementation and patch upgrades.
• Integrated and troubleshooted many third-party products such as Tally ERP, and channel manager integrations such as Staah, AxisRooms, and keycard integrations such as Godrej, Vingcard and PBX integrations such as NEC, Panasonic, Matrix, Syntel, Siemens, Telesoft etc
• Expertise in workflow configurations, crystal reports, MIS and document customization
• Used Salesforce professional editions for CRM, LogMeIn, and TeamViewer for remote support sessions
• Assigning tasks to team members correctly will help ensure that product is deployed on time.

Client : Winsar Infosoft

Application : WinHMS PMS

Tools : Helpdesk

Roles and Responsibilities

• Conducting GAP Analysis session with clients during the pre-implementation process
• Thereafter implementing the product without any functional level breaks
• Qualified in identifying business requirements
• Software Requirement gathering & consulting with clients on various module's expectation
• Talks with customer representatives to evaluate the client demands, which they then turn into a logical and technical business model that can be achieved through software
• Significantly conceptualized and implemented the full suite of on-premises application software WinHMS on different locations and trained the client personnel
• Resolving day-to-day issues during implementation and post implementation with the core team members and individually through the remote session
• Processing the audit trail during the post implementation support phase
• This procedure will help to match/correct the issues in the implementation level
• Implementing various products in web-based platform as well as Android platform through the IIS
• Hosting web services through IIS and testing those services with WinHMS products
• Administration of SQL Server 2008, 2008 R2, 2012, and 2014
• Ensuring the execution of automatic backup of databases

• Creates functional specifications for supply chain management ERP to meet organizational needs of SCM application
• Worked on the entire Order to Account receivable modules, including Order Management, Inventory, Sales & Marketing, Shipments, and Accounts receivable
• Communicate and collaborate with the Development team to resolve software bugs with delivered functionality
• Interacted with end-users about the production process on a daily basis, ensuring transactions are properly registered and providing training as needed
• Managing the access control of users for the supply chain management application

• Assist users in all aspects of Axon Apparel Plus ERP application use
• Manage the configuration and operation of on-premise Axon Apparel Plus ERP application
• Monitor the system daily and respond immediately to security, usability concerns and resolve help desk requests
• Ensure that the database on the SQL server is backed up and maintained on a daily basis
• Troubleshooting hardware, network and software related issues
• Installing, configuring, and maintaining Windows server 2003, Windows XP, Vista and Windows 7