Rajasekar Venkateswarlu

• Supported process review and assessed qualification of opportunity for RPA project selection
• Understood business process SOP to be automated and created initial draft of PDD
• Defined process and captured keystroke steps on Process Definition Document (PDD)
• Interacted with operations, did requirement analysis, proposed solution, estimation, listed down assumptions and risks
• Understood automation requirements from business teams (SME) and worked closely with operations to plan automation projects
• Delivered functional Design (Describe AS IS, TO BE Process, focused on Kinematics, Business rules, exception rules, etc.)
• Coordinated design components for future state, got it reviewed and signed off by stake holders; taking all security and risk factors into consideration and ensuring that all items are reviewed by ORPC
• Worked closely with operations stakeholders in defining test cases, and facilitating execution of UAT by Operations
• Facilitated agile methodology implementation in delivery of RPA solution
• Working as team player and drive delivery of RPA solution
• Hands-on experience with visualization tools such as MS Excel, MS Visio

Key Milestone

• Managed team of 5+ developer/Scripter and delivered more than 15 RPA projects
• Assisted and coordinated of more than 5 projects in different phases in parallel (Define, Design, UAT, ELS and BAU) in delivery
• Involved in delivery of Process Automation (RPA Blue prism) projects for 15 processes in banking sector using Blue Prism. RPA implementation resulted in 20 FTE (Full Time Equivalent) savings and 50% AHT (Average Handling Time)

• Involved in gathering, analysis and documenting client requirement.
• Estimated and planned for delivery milestones in accordance with client requirement and product implementation time line.
• Handled requirement gathering and responsible for successful implementation products (Tech dispatch, Asset 360, Proof of Delivery)
• Driving technical teams during during go live for product launch and stabilizing support operations for new clients
• Coordinated between functional departments and Management in delivering project as per specified timeline.
• Acting as interface between operations, technical team, clients and management on deliverables
• Presenting demo to new prospect on product features and requirements.
• Educated clients on new products or services to increase customer engagement with brand.
• Engaged in cross selling of other products of organization to existing clients.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Represented company and promoted products at conferences and industry events.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Prepared sales presentations for clients showing success and credibility of products.

• Worked over entire project development life cycle which generally starts from elicitation of business requirements to testing and go-live of system
• Delivered functional design specifications to meet specified business objectives of project
• Interacted with business users and work closely with them to understand their business needs and opportunities
• Coordinating entire staff and indulged in handling project by preparing and leading coordination meetings
• Worked closely with business teams to understand and document business requirements. Liaise with technology team to come up with solutions to meet business needs
• Carried out processes to validate functionalities developed with various participants from Business & Technology team
• Preparing and maintaining documents, procedures, user guides, and business processes
• Responsible for End to end project management for eCommerce, static website and Mobile App