Summary
Overview
Work History
Education
Skills
Timeline

RAJASEKHAR ANGALURI

Eluru

Summary

Dynamic Operations Manager with a proven track record at HDFC Bank, excelling in regulatory compliance and customer satisfaction. Expert in digital banking and strategic planning, I drive operational efficiency and foster strong client relationships. Recognized for enhancing service quality and resolving complex issues, ensuring optimal performance in high-stakes environments.

Overview

11
11
years of professional experience

Work History

Operations Manager

HDFC BANK PVT LTD
Eluru
03.2024 - Current
  • I oversee compliance and audit requirements essential for maintaining standards and adhering to regulatory guidelines.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • I served in the capacity of a backup Branch Manager, a role that involved the critical responsibility of overseeing and managing the branch's assets and liabilities

Senior Customer Service Manager (Deputy Manager -2)

DCB BANK LTD
10.2022 - Current
  • Directed initiatives to improve work environment, company culture or overall Operations strategy.
  • Operation and Business Analysis to monitor the day-to-day transactions and extract the required information.
  • Core Focus on boarding both existing and new customers on various banking domain through Digital platform to make more easier to do transactions as well as view 360 degree of self-banking.

Deputy Manager

AXIS BANK PVT LTD
07.2017 - 09.2022
  • Execution of all financial and nonfinancial transactions as soon as possible without any delays.
  • Maintaining a close eye on all high-value transactions to ensure they are not subject to money laundering authority
  • Served as a financial advisor to high-net-worth individuals.
  • Managed customer centric Banking Operations & ensuring customer satisfaction by achieving delivery & service quality norms.
  • Reporting suspicious transactions to the appropriate authority.

Sales Manager

S.M.R CONSTRUCTIONS
08.2014 - 05.2017
  • Achieved growth and hit Sales targets by successfully managing the sales team expertise
  • Designed and implemented a strategic business plan that expands company's customer base and ensure it's strong presence
  • Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs

Education

Master Of Business Administration - Human Resource and Marketing Management

C.S.N DEGREE AND PG COLLEGE
06.2013
  • Completed Successfully
  • GPA: first class

B.Com Honours - Accounting and Finance

Siddhartha Degree College
08.2011
  • Completed Successfully
  • GPA: first class

Skills

  • Client Management
  • Customer Service
  • Deliverable Management
  • Problem Solving
  • Transaction Monitoring
  • Cash Management
  • Digital Banking
  • AML KYC
  • Process Modelling
  • Banking Operations
  • Analytical thinking
  • Decision Making
  • Strategic planning
  • Performance monitoring
  • Operational efficiency
  • Regulatory compliance

Timeline

Operations Manager - HDFC BANK PVT LTD
03.2024 - Current
Senior Customer Service Manager (Deputy Manager -2) - DCB BANK LTD
10.2022 - Current
Deputy Manager - AXIS BANK PVT LTD
07.2017 - 09.2022
Sales Manager - S.M.R CONSTRUCTIONS
08.2014 - 05.2017
C.S.N DEGREE AND PG COLLEGE - Master Of Business Administration, Human Resource and Marketing Management
Siddhartha Degree College - B.Com Honours, Accounting and Finance

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RAJASEKHAR ANGALURI