Sql
Raja Sekhar Srikrishna
Student
Halifax,NS
Summary
Methodical Application Support Engineer with in-depth understanding of application process optimization and performance evaluation. Offering 4 years of technology industry expertise to enhance the team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Front End Cashier
Lawtons Drugs
Halifax, NS
10.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Approached every question or concern with calm and level-headed approach.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Greeted customers and responded to requests for information.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Application Support Engeneer
Accenture India Pvt Ltd
Hyderabad, Telangana
01.2017 - 09.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled more calls per day to address customer inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Technology - Electronics And Communication
Gitam University
Visakapatnam 06.2012 - 04.2016
Master of Engineering - Internetworking
Dalhousie University
Halifax, NS 09.2021 - Current
Skills
Product knowledge
Customer support
Database configuration
Technical issue resolution
Application flow processes
Desktop support
Application support
Customer service expert
TCP/IP
Software
Dot Net
Service Now
Timeline
Front End Cashier
Lawtons Drugs
10.2021 - Current
Master of Engineering - Internetworking
Dalhousie University
09.2021 - Current
Application Support Engeneer
Accenture India Pvt Ltd
01.2017 - 09.2021
Bachelor of Technology - Electronics And Communication
Gitam University
06.2012 - 04.2016