Summary
Overview
Work History
Education
Skills
Software
Timeline
BusinessAnalyst

Raja Sekhar Srikrishna

Student
Halifax,NS

Summary

Methodical Application Support Engineer with in-depth understanding of application process optimization and performance evaluation. Offering 4 years of technology industry expertise to enhance the team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Front End Cashier

Lawtons Drugs
Halifax, NS
10.2021 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Approached every question or concern with calm and level-headed approach.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Greeted customers and responded to requests for information.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Application Support Engeneer

Accenture India Pvt Ltd
Hyderabad, Telangana
01.2017 - 09.2021
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled more calls per day to address customer inquiries and concerns.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Bachelor of Technology - Electronics And Communication

Gitam University
Visakapatnam
06.2012 - 04.2016

Master of Engineering - Internetworking

Dalhousie University
Halifax, NS
09.2021 - Current

Skills

    Product knowledge

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Software

Sql

Dot Net

Service Now

Timeline

Front End Cashier

Lawtons Drugs
10.2021 - Current

Master of Engineering - Internetworking

Dalhousie University
09.2021 - Current

Application Support Engeneer

Accenture India Pvt Ltd
01.2017 - 09.2021

Bachelor of Technology - Electronics And Communication

Gitam University
06.2012 - 04.2016

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