Rajashekar Mantatti

Insightful Manager\Lead with experience in directing and improving operations through effective employee motivational strategies. A Talented,Encouraging manager and analytical problem-solver with reference to team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Dedicated in applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Customer-focused professional with successful 16-year career in Customer Service\ITES sector.

Dynamic and Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Demonstrated Customer Handling expertise, Dedicated towards Customer Satisfaction and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Analytical Process Lead with extensive knowledge of Organizational Products and Services. Successful at solution-oriented problem-solving and dedicated to collaborative team work. Adept at staying motivational and flexible in high-demand situations

ABOUT ORGANIZATION: SYNIVERSE is one of the leading Data Clearing & Financial Settlement House for the Telecom operators across the globe. SYNIVERSE is the pioneer in the field of Data and Financial clearing.

Financial Settlement:

• Investigating the queries from different parts of globe sent by Clients and roaming partners and solving them on behalf of our clients and Coordinating with other Financial and Data Clearing houses on behalf of clients to resolve issues like Credit or Debit notes, Payment details and various other requests pertaining to invoices, settlements, etc.
• Credit Control i.e., Debt Chasing from Roaming Partners, A2P-Messaging Debt Chase
• IOT\GSM Invoice Billing Dispute Handling
• Interacting with various customers through e-mails, calls and making the financial settlement process flexible, which can provide solution to the problems of the customers and improving relations with customers
• Ensuring through reconciliation of receivable and payable invoices every month and Effective communicating with customers and take full responsibility and Analysis of financial settlement of clients and Generating Indicative net report, which shows the approximate amount required for settlement and checking the same before sending it to the client
• Payments on behalf of the Customers to various roaming partners being made on time to their clients across the globe (Automated)
• On Customer Support Desk\Gateway Customers – An in-depth analysis, investigation and Assignment of Unique Ticket to the concerned department
• Training, guiding trainees and handling inbound calls of the clients and resolving their queries

• Earned multiple recognitions and awards like “Above and Beyond” on Customer Delight, Satisfaction in years 2016, 2018, 2019, 2020 ,2021, 2022 and 2023 even for Accurate, qualitative Solution to Customer Queries
• Established Trainer for all Process Verticals across different regions all over the world
• Achieved and maintained consistency by completing and delegating tasks with accuracy and efficiency.
• Collaborated with team of 10 in the development of different projects at process Level.
• Supervised team of 10 staff members.
• Promoted to Team Lead, Associate Manager and Lead with in the company.

APSCHE TRAINING (GET-5) from NIIT-PLANETWORKZ.

CAPABILITIES:

• Skilled in investigating the queries of Credit and Debit Notes, payments, invoices and settlement issues, Debt Chasing, settlement process, market intelligence and client-customer relations and accustomed to achieve high targets set by the company from time to time.
• Have the attributes for effective discharge of the task and responsibilities entrusted to me.
• Handling complex issues professionally, and escalate them accordingly.

Name  : M.RAJASHEKAR

Father's Name  : G.BASWARAJ

Nationality  : INDIAN

Permanent Address  : H.No: 6-LIG 1, Tanashanagar,

Pokalwada, Po: Puppalguda, Via CBIT,

RR DT, Hyderabad-89, Telangana