Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Rajashekar Naidu

Rajashekar Naidu

Revenue and Commercial Operations.
THANE

Summary

An accomplished individual with diverse experience, Have a proven track record in Collections with a strong focus on Customer-centric approaches. Expertise includes proactive risk monitoring in Customer Service, Escalation Management & Postpaid Collections. Excel in coordinating with cross functional team, vendors and ensure completion of task on time.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Manager E-Care

Reliance Jio Infocomm
Navi Mumbai
02.2021 - Current
  • Taking care of Customer Segment: Retail Mobility, Home, Enterprise, Managed Services, Wireless and Wiredline.
  • Acted as First Line of Defence, managing CNOC, Enterprise Sales, & State team.
  • Identifying and minimizing all reactive control methods of postpaid billing related customer issues by transitioning to 100 percent automated operating model.
  • Credit Monitoring of customers as per assigned credit rating.
  • Vendor Management.
  • Monitoring and highlighting potential issues, deviations through various tools. Promptly notify relevant stakeholders and implement corrections
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Highlighting key metrics to report information, determine trends and identify methods for improving overall customer cycle.
  • Onboarded new employees with training and new hire documentation.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively

Manager Postpaid Collection Retail

Reliance Jio Infocomm
Navi Mumbai
10.2017 - 02.2022
  • Managing post-paid Collections through Channel partner.
  • Taking care of Customer Segment: Mobility, Home, Enterprise, Managed Services, Wireless and Wiredline.
  • Worked on Special projects on higher bucket reduction, by organizing and managing special drive Pan India involving state billing heads and sales heads.
  • Improve collection efforts by identifying, analyzing and recommending measures to reduce provisions.
  • Base allocations, assign monthly targets and closely drive agencies to targets.
  • Extensively liaise with state billing heads in order to maintain strong working relations.
  • To work with data team in designing Dashboards in Tableau with exception monitoring around framework of Post-paid Collections.
  • PMO reporting on overall post-paid operation desk against each KPI as Dashboard.
  • Ramped up collection of 30-60 with incremental achievement by 20% by regular cadence with Channel partner, periodic feedback on improvement and ensuring that queries and escalations were addressed on time.

Assistant Manager – Billing and Collections

Tata Communications Ltd
Mumbai
02.2014 - 10.2017
  • Responsible for collection of Wholesale Carrier, Media and Entertainment Account.
  • Products include ILD, MPLS, Leased line, IDC, Content Services.
  • Responsible to handling overall collection portfolio of 200 Cr Per annum
  • To ensure healthy relationship with customer and improve C-Sat score of company, we have achieved 97% Cast score FY 16-17.
  • Appreciated for achieving 190% of billing in first quarter breaking all previous record within team, and setting new benchmarks.
  • Was best CAM (Customer Account Manager) Pan India in first half yearly performance appraisal.
  • Appraised with BIC ( Best In Class ) rating pan India for financial year 2014-15, 2015-2016, 2016-2017.
  • Xtra Mile award by global head for Customer centricity on scoring 8 out of 10 in Balance Score Card for Fy 14-15,

Assistant Manager – Revenue Assurance

Sify Technologies Pvt Ltd
Navi Mumbai
07.2013 - 01.2014
  • Responsible for collection of strategic A star accounts.
  • Products handled include MPLS, Leased line, Hosting Services, Applications, Audio conferencing
  • Instrumental in achieving 100% collection for consecutive quarters.
  • Appreciation from internal customer and external customer on resolving/highlighting long pending disputed account like Reliance, HP, Kuoni by reconciling inventory of managed services.

Assistant Manager – Collections.

Tata Teleservices Maharashtra Ltd
Navi Mumbai
12.2009 - 06.2013
  • Handling end to end collection of enterprise customer
  • Responsible for collections of Corporate customer for enterprise product(Lease Line, PRI , Mobile, data cards ) Pan India.
  • Controlling bad debts, resolving customer’s billing related issues.
  • Reconciliation expert, Cracking long pending disputed accounts like TCS by reconciling PAN India inventory and Streamlining process for timely recovery.

Assistant Manager: Branch Banking.

ICICI Bank Ltd
Mumbai
06.2007 - 12.2008
  • Compliance of statutory audit reports.{ Monthly, Quarterly , Half yearly Returns submission and audit Compliance}
  • Ensure compliance with banking rules, Regulations & Procedures.
  • More focus on CASA & selling Traditional Banking Products to enhance GL size of branch by active participation in Sales Drive
  • Training to new joiners about system & process Training and how to handle complex issues in critical condition.
  • Shift in Charge handling general Branch Banking operations which includes Customer queries, Escalations, Looking after Locker allotment, Operations, Loans again collateral securities.

Education

Master of Arts - Marketing Management And Research

Jaipur Manipal Universaty, Jaipur
03.2022 - Current

Bachelor of Arts - Financial Accounting And Practices

Mumbai University , Mumbai
06.1998 - 04.2001

Some College (No Degree) -

Diploma in Office Automation And Graphics (DOAG), Mumbai
04.2001 -

Skills

    Operations management

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Hobbies

Chess, Cricket, Reading

Timeline

Jaipur Manipal Universaty - Master of Arts, Marketing Management And Research
03.2022 - Current
Manager E-Care - Reliance Jio Infocomm
02.2021 - Current
Manager Postpaid Collection Retail - Reliance Jio Infocomm
10.2017 - 02.2022
Assistant Manager – Billing and Collections - Tata Communications Ltd
02.2014 - 10.2017
Assistant Manager – Revenue Assurance - Sify Technologies Pvt Ltd
07.2013 - 01.2014
Assistant Manager – Collections. - Tata Teleservices Maharashtra Ltd
12.2009 - 06.2013
Assistant Manager: Branch Banking. - ICICI Bank Ltd
06.2007 - 12.2008
Diploma in Office Automation And Graphics (DOAG) - Some College (No Degree),
04.2001 -
Mumbai University - Bachelor of Arts, Financial Accounting And Practices
06.1998 - 04.2001

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Rajashekar NaiduRevenue and Commercial Operations.