Rajashree Kapdekar

Initiatives :

• Consistently achieved targets for collections, demonstrating strong negotiation and customer service skills.
• Received reward and recognition for meeting targets within the first month of joining.
• Worked as a third-party collector for 4 years, currently managing client process debt collections since June 2022.
• Worked for industry giants such as AT&T, U-verse, Direct TV & currently working for T-Mobile

Initiatives: UK Insurance - Motor Claims

• Provided expert assistance on financial queries for account holders, ensuring customer satisfaction.
• Prepared and delivered daily and monthly MIS reports, contributing to informed decision-making.
• Inspected ISO reports and maintained 100% SLA compliance, earning accolades for consistent performance.
• Managed client correspondence and prepared performance reports for the team.
• Trained new trainees on processes and conducted quality checks to ensure high standards.

Initiatives: Life Insurance - Group Personal Pensions (GPP) Process

• Handled various tasks including Bill Merge Suppressions (BMS), Returned Contribution Schedules (RCS), and other billing/financial-related tasks, ensuring accurate and timely processing.

Initiatives:

• Provided assistance and handled queries for account holders, ensuring a high level of customer service.
• Managed call handling, data entry, and stop payment requests for checks, maintaining accuracy and efficiency.
• Verified account details, processed monthly MIS reports, and managed day-to-day client correspondence.
• Supported account and card transactions across 30 different states, ensuring a seamless customer experience.
• Conducted cancellation and replacement of cards, providing clear instructions and assistance to clients.