Rajashree M L
Senior Associate
BENGALURU
Summary
Detail-oriented Finance Associate with extensive experience in accounts receivable and billing processes. Proven expertise in handling financial reports, billing reconciliation, and intercompany transactions. Recognized for outstanding performance and dedication to process improvements, resulting in efficient financial operations.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Senior Associate
Iron Mountain Services
03.2017 - Current
- Joined the Cash Application team supporting end-to-end Accounts Receivable operations.
- Managed full cash application lifecycle for checks, wire transfers, credit cards, and direct debits across multiple regions.
- Processed 1,000+ weekly payments, ensuring merchant account balances were current and accurate.
- Applied and audited customer invoices in Oracle R12, Oracle EBS, Oracle Cloud, GFS, Alloc8, and Salesforce (SFDC).
- Reviewed bank statements, uploaded data to Oracle Cloud via spreadsheets, and allocated daily cash, cheque, and direct debit payments.
- Audited unapplied and unidentified receipts, researching misapplied payments and resolving discrepancies.
- Coordinated with customers and collections teams via email and calls to resolve past-due accounts, disputes, duplicate payments, and remittance issues.
- Handled check and wire reversals for US, Canada, Cyprus, Greece, Romania, UK, and IE due to stop payments, insufficient funds, duplicates, or closed accounts.
- Processed intercompany transactions and reconciliations, including US-to-Canada transfers.
- Issued customer refunds for overpayments and processed chargebacks.
- Reviewed, prepared, and analysed AR aging reports, monitored historical balances, and supported collections to reduce unapplied cash.
- Conducted research on old cash and collaborated with US and Canada collection teams to improve cash flow.
- Posted ledger entries for miscellaneous receipts, bad debt recoveries, bankruptcy cases, and write-offs (mass, VAT, receipt, and bad debt).
- Managed mailbox queries related to refunds, adjustments, and payment clarifications.
- Supported month-end close activities, including weekly and monthly reconciliations.
- Prepared and distributed reports such as Daily cash Collection Report, Productivity Reports, Applied Receipt Reports, and Weekly Status Reports.
- Supported business transitions and integrations, including Recall Team, UK Crozier, and Salesforce workflows.
- Trained and supported new joiners and handled Agent Workflow System queries.
Associate
First American (India)
11.2014 - 03.2017
- Allocating customer transactions by processing cash, credit card, cheque transactions.
- Cash application process.
- Resolve unapplied and unidentified cash by follow-up with clients and requesting remittance advice from clients and bank.
- Notify Credit Control Team for the short / over payments.
- Resolving irrelevant deductions by analyzing and resolving collections and unpaid queries.
- Posting journal entries like cash transfer between client invoices, interest received, cash parking, reversal journal, contra entries, write offs such as bank charges, WHT, etc.
- Processing WIP reconciliation.
- AR process, First American receives payments from the Customer once the service is rendered by the First American.
- Once the receipts are received to the Bank it is scanned and uploaded in to the bank website and AR team retrieve the information on daily transaction and the checks are posted in the AR web by creating the particular unique batch number. Any check which does not have the invoice # will leave the receipt as “Unapplied any check which does not associated with the customer will leave as “Unidentified” once batch remittance approved the batch # we will close the batch “ in the AR.
- Generating the invoice.
- Cross checking both the Agent Paid Invoice and System generated Invoice then the payment will be closed.
- Fallow up the mail sent by BA team.
- Part of monthly clients calls.
- Working on Receipt Refund and Write Off.
- Auditing – Doing Quality Check for the team to ensure there are no internal Errors.
- Preparing Reports – Batch reconciliation Report, Month end reports in oracle, consolidating and preparing a report in excel on daily weekly and monthly basis related to the payment to keep a tab on all the urgent and non-urgent payments.
- “Excellent contribution to the team” in the financial year 2015.
Education
MBA -
Institute of Business Management & Research
Hubli01.2014
B.Com - undefined
S.M College Karnataka University
Dharwad01.2012
PUC - undefined
RLS College
Dharwad01.2009
Skills
Accounts Receivable Management
Billing Reconciliation and Issue Resolution
Financial Reporting and Analysis
Oracle Cloud & EBS, Salesforce (SFDC)
Intercompany Billing & Government Billing Compliance
Direct Debit Setup and Management
Utilization and Realization Reporting
Accomplishments
- Awarded “Star Performer” twice for exceptional contributions.
- Successfully trained and mentored new hires, fostering team growth.
- Led team assignments, ensuring timely delivery and quality output.
- Developed and maintained process documentation to streamline operations.
Timeline
Senior Associate
Iron Mountain Services
03.2017 - Current
Associate
First American (India)
11.2014 - 03.2017
B.Com - undefined
S.M College Karnataka University
PUC - undefined
RLS College
MBA -
Institute of Business Management & Research