Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Extracurricular Activities
Disclaimer
Timeline
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Rajashree Shrikant Ranbhor

Pune

Summary

Dynamic professional with extensive experience at Genpact PVT Limited, excelling in team management and customer orientation. Proven track record in enhancing operational efficiency and ensuring zero errors in life insurance policy updates. Adept at critical thinking and effective planning, driving successful outcomes in high-pressure environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Manager

Genpact PVT Limited
06.2022 - Current
  • Handling team of 7 members for Money Out Process
  • Conducting regular team huddles and calibration activities to review overall team performance and provide appropriate feedbacks
  • Work allocation to team and managing work flow queue on daily basis to avoid any SLA misses
  • Prioritizing critical policies related to Share Market to avoid any Gain or Loss along with Rushes and Escalations for better customer relationship
  • Handling all system generated and Excel reports and documentations pertaining to Money Out on regular intervals viz. Daily, Weekly, Monthly and Annual basis
  • Ensure regular follow-ups on the feedback received from clients or agents over relevant queries about their policies
  • Conducting cross trainings and sign offs for the team to ensure zero error over life insurance policy updates
  • Handling MCA and RCA for missed policies and provide feedback
  • Publishing regular audit report and provide feedback

Process Specialist

Cognizant Technology Solutions Limited
04.2013 - 05.2022
  • Managing and handling distributions when client terminates or withdraws benefits pertaining to their appropriate life insurance policy
  • Conduct and apply corrections adhering to payouts if required and confirming probable tax calculations of individual life insurance plans
  • Work on loan processing requests by analyzing appropriate loan amount based on the contribution towards the policy
  • Processing rollover requests for external companies put across by the client
  • Managing annuity policies, sending annuity option selection forms and setting up annuity payouts
  • Processing foreign payments and wire transfers
  • Communicating with diversified personals viz. clients, bank personnel, trusts or agents regarding documents received for payment processing

Senior Associate - Backoffice Operations (Data Processing)

WNS Global Services Pvt. Ltd.
12.2007 - 03.2013
  • Worked as a checker for the team i.e., checking & authorizing payments to policy holders
  • Communicating with Policy Holders, Banks, Building Societies or Solicitors and forwarding any correspondence to them in case of any update or discrepancy
  • Handled & managed technical queries as a Backup Trainer in case of supervisor’s absence
  • N.C.O.P process taken over by WNS Global Services Pvt. In 2009 Ltd. So dates continued

Customer Care Executive – Backoffice Operations (Data Processing)

Noida Customer Operations Pvt. Ltd. (NCOP)
07.2004 - 03.2013
  • Worked as a Processor and Checker for the Team i.e., Checking & Authorizing payments to Policy Holders
  • Contacting customers in view of various requirements for settlement of Matured Policies and sharing Maturity Packets
  • Initiating payments of Matured Policies periodically and forwarding the relevant correspondence to the customers accordingly

Auditor – BPO Operations (Quality Control)

Suma Soft Pvt. Ltd.
09.2002 - 07.2004
  • Worked within the Operations Department (International Group - EDS), handling customer requirements in the U.S. and India through FTP, E-mails and Conference calls
  • Conducted daily audits (20% sample extraction) of workload processed by associates to derive quality portfolio of entire EDS subscriptions
  • Regular report generation and feedbacks to associates accordingly
  • Performed system’s tool testing from initial trial run, up to the launch of new projects
  • Process Name: EDS (Electronic Data Systems, Des Moines)

Education

MCM (Masters in Computer Management) -

Pune University
Pune
01.2002

Bachelor of Commerce -

Pune University
Pune
01.2000

Skills

  • Team management
  • Customer orientation and being a good team player
  • Effective planning and problem-resolution skills
  • Presentation skills
  • Critical thinking
  • Problem solving

Certification

  • Passed LOMA 281 and 291 Certification (Cognizant Technology Solutions, Pune)
  • Successfully completed Training from Insurance and Financial Service Market (EXL, Pune)
  • Diploma in Software Testing (Seed Infotech Pvt. Ltd., Pune)
  • Successfully completed Japanese Language Proficiency Test from JALTAP
  • Agentice AI
  • Generative AI

Languages

Languages Known: English, Hindi, Marathi, French and Japanese (Basic)

Awards

Awarded with Spotlight and Game Changer Award for Excellent Performance, Achieved Director’s Special Award for Credence in Business Triumph, Bagged the Customer Champion Award for Customer Appreciation, Awarded with Manager’s Pick Award as Leadership Appreciation

Extracurricular Activities

Active participation in social activities conducted by CSR Team for Help the Blind Foundation, tree plantation and wall painting

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Timeline

Assistant Manager

Genpact PVT Limited
06.2022 - Current

Process Specialist

Cognizant Technology Solutions Limited
04.2013 - 05.2022

Senior Associate - Backoffice Operations (Data Processing)

WNS Global Services Pvt. Ltd.
12.2007 - 03.2013

Customer Care Executive – Backoffice Operations (Data Processing)

Noida Customer Operations Pvt. Ltd. (NCOP)
07.2004 - 03.2013

Auditor – BPO Operations (Quality Control)

Suma Soft Pvt. Ltd.
09.2002 - 07.2004

MCM (Masters in Computer Management) -

Pune University

Bachelor of Commerce -

Pune University
Rajashree Shrikant Ranbhor