Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Rajashri Tayde

Pune

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Excel in listening,empathy,and patience, which are crucial for addressing customer needs effectively and building positive relationships

Overview

6
6
years of professional experience

Work History

Customer Service Representative and Moderator

Amazon Development centre
Pune
09.2020 - Current

Provided exceptional customer service to ensure customer satisfaction.

  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Investigated suspected violations of terms of service or guidelines.
  • Analyzed customer feedback to identify areas of improvement in products and services.
  • Implemented changes based on feedback from customers.
  • Documented all moderation activities accurately and consistently.

Customer Service Representative

Karvy Digikonnect
Pune
01.2019 - 05.2020
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone

  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

Batchlor Program In Computer Engineering -

International School For Technical Excellencel
05-2018

HSC -

Bharat Jr College
Buldana
06-2013

SSC -

Aided High School
Buldana
06-2011

Skills

  • Information Security
  • Product Knowledge
  • Quality Control
  • Customer Relations

Affiliations

  • Developed exemplary skills which helped to resolved customer service quickly and effectively.

Languages

English,Hindi,Marathi
First Language

Accomplishments

  • Received Rewards and Recognitions multiple times.
  • Supported new hired folks.
  • Worked as a TOD role (Trainer on Demand) as per requirement.

Timeline

Customer Service Representative and Moderator

Amazon Development centre
09.2020 - Current

Customer Service Representative

Karvy Digikonnect
01.2019 - 05.2020

Batchlor Program In Computer Engineering -

International School For Technical Excellencel

HSC -

Bharat Jr College

SSC -

Aided High School
Rajashri Tayde