RAJASHRI VALIYADATH
Summary
Program Manager with 5+ years of experience delivering AI/ML programs for B2B SaaS platforms serving 100+ enterprise customers. Drove $2.8M+ in revenue and cost savings, increased engagement by 60%, improved efficiency by 30%, and automated 70% of manual processes. Skilled in roadmap execution, leading 25+ engineers across teams, and translating technical initiatives into business impact.
Overview
6
6
years of professional experience
Work History
Program Manager – AI, Data & ML Solutions
Raft.ai
05.2022 - Current
- Program Execution & Cross-Functional Leadership : Lead end-to-end execution of AI/ML programs across 3 squads driving aligned, predictable delivery for 100+ enterprise customers in 3 global regions.
- Improved time-to-market by 40%, reducing launch cycle from 12 weeks to 7 weeks, enabling faster revenue recognition and competitive advantage.
- Established structured program governance (weekly reviews, risk dashboards, dependency mapping, OKR tracking) improving visibility and reducing execution churn.
- Led sprint ceremonies and delivery rhythms across 3 teams, maintaining 95%+ on-time delivery and predictable 2-week cadence.
- AI/ML Feature Delivery & Business Impact : Delivered 4 major AI/ML product enhancements generating $2.1M+ ARR uplift and 60% user engagement increase across 100+ accounts.
- Scaled ML feature adoption from 15% to 55% (40% uplift) through enablement, phased rollouts, and training across 50+ teams.
- Reduced production incidents by 35%, improving SLA compliance by 22%, and optimized support operations reducing cost per ticket by 30%, translating to $180K+ annual savings on 50K+ monthly tickets.
- Technical Collaboration & Process Transformation : Partnered with ML engineers on LLM fine-tuning project achieving 30% improvement in automated routing accuracy through designed experiments and success metrics.
- Designed repeatable program operating model (intake, prioritization, launch, review) adopted across 3 teams as blueprint for future initiatives.
- Enabled non-technical support and CS teams to independently configure ML models, reducing engineering dependency by 60% and improving customer satisfaction by 20% (CSAT: 75%→90%), reduced churn by 8%, and preserved $500K+ in ARR through operations optimization.
- Stakeholder Alignment & Executive Communication : Achieved 90% stakeholder alignment with engineering, product, and customer leadership through transparent communication and data-backed updates.
Data Analyst – AI Operations & Customer Insights
Raft.ai
11.2020 - 05.2022
- Analyzed 500K+ support tickets and datasets, reducing data inconsistencies by 45% and establishing data governance standards.
- Built self-service Power BI and Grafana dashboards improving decision-making speed by 35% and enabling real-time program KPI visibility.
- Automated data processes and reporting reducing manual workload by 70% and achieving 99%+ data reliability.
- Developed ML-assisted parsing and triage tools reducing engineering dependency by 60% and improved triage workflows through root cause analysis, reducing escalations by 25% and improving first-contact resolution by 18%.
Project Engineer – CRM Analytics & Automation
Wipro Limited
11.2019 - 11.2020
- Improved sales strategy outcomes by 15% through optimized CRM pipelines and predictive analytics.
- Enhanced forecasting accuracy by 25% using trend analysis and historical data modeling.
- Automated CRM reporting workflows reducing manual effort by 40% and enabling weekly stakeholder updates.
Education
Integrated Master's in Technology - Information Technology
Devi Ahilya Vishwavidyalaya
01.2019
Skills
- Program & Delivery Management: Roadmap execution & strategy OKR definition & tracking Cross-functional leadership Sprint planning Delivery governance Risk mitigation Release planning Go-to-market strategy Change management Stakeholder alignment
- Data & AI Expertise: Data analysis & visualization A/B testing & experimentation ML feature adoption LLM-based delivery Workflow optimization Process automation Customer insights
- Tools: Jira Confluence Power BI Grafana GCP Hubspot Google Gemini Prompt Engineering
Certification
Certified Scrum Product Owner (CSPO) - Certificant ID: 001744869
Timeline
Program Manager – AI, Data & ML Solutions
Raft.ai
05.2022 - Current
Data Analyst – AI Operations & Customer Insights
Raft.ai
11.2020 - 05.2022
Project Engineer – CRM Analytics & Automation
Wipro Limited
11.2019 - 11.2020
Integrated Master's in Technology - Information Technology
Devi Ahilya Vishwavidyalaya