Raja Sohel Rana Alam

Supervising the following tasks:-

1. Administrative works related to PhD Programme such as handling the queries of PhD Scholars, advising them about PhD Polices & UGC regulations , Liasoning with all departments, PhD Admission (vacancy calculation, document verification, counselling, reporting), preparing and distribution of PhD Enrolment & Registration Certificates, fellowship related works and other scholars’ related activities from admission to award of degree.

2. General Administrative work such as students’ interaction (UG/PG), UG/PG Admission process (document verification, student reporting, admission counselling etc.), preparing and issuing of different certificates, ID Cards and other related documents, organizing administrative meetings and preparing minutes

3. Preparing, maintaining & analyzing student & scholar database for NIRF, AISHE, Higher Education, NAAC and other organizations. Liasoning with IQAC for any related queries.

4. Procurement & finance related work such as preparing purchase order/work order, departmental budget, departmental contingency bills, processing remuneration of examiners (Thesis evaluation & viva), liasoning with vendors, departmental purchase, stock management and related activities.

• Coordinated and managed daily administrative operations of the office.
• Provided guidance and support to students on academic, career and personal issues.
• Analyzed large datasets to identify trends, patterns and correlations for business insights.
• Maintained documentation of all the processes related to Data Analysis.
• Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
• Prepared reports, presentations, documents, and spreadsheets using Microsoft Office Suite.
• Wrote and edited professional letters, notes and memoranda.
• Gathered and sorted data for inclusion in reports and files.
• Scheduled and coordinated meetings.

• Handling all the administrative work, management of student database, E-Governance related work, HRMS & IFMS system, Service Book filing, joining and exit formlaities of teaching and non teaching staff, Pension documents preparation, promotion formalities, liasoning with Government offices & School Board, updating Cash book, Salary Bill, PF related works, Income tax filing, Admission of students, Purchase & Tender, welfare of students, counseling , Student incentive disbursement, Tender/work order/purchase order etc...
• Developed and implemented school policies and procedures.
• Organized staff meetings and professional development sessions for faculty members.
• Maintained accurate financial records related to school expenditures.
• Collected and analyzed data for institutional research.
• Developed and implemented strategic vision and mission for continuous and positive school growth.
• Analyzed student data to identify and implement academic growth initiatives.
• Developed and implemented policies to ensure the efficient and effective operation of state government.
• Reviewed legislation proposed by state legislators to determine potential impacts on citizens.

• Creating leads of New Customers, Customer Support, Verifying KYC & other documents at the initial level & other operations related works.
• Reviewed documents for accuracy and completeness to ensure compliance with banking regulations.
• Monitored customer activity to detect suspicious transactions or money laundering attempts.

• Providing support to existing customers of Airtel Post Paid & Corporate customers.
• Provided customer service by responding to phone and email inquiries in a timely manner.
• Developed and maintained relationships with customers to ensure their satisfaction.
• Gathered customer feedback and reported it to management for further action.
• Assisted customers with product selection based on individual needs.
• Communicated new products and services information to existing customers via email campaigns.
• Analyzed call data to determine areas of improvement in the customer care process.
• Generated weekly performance metrics such as average response times and call resolution rates.
• Consulted with customers regarding needs and addressed concerns.

• Providing support to Vodafone Prepaid, Post Paid & Corporate customers.
• Provided information about products and services available to customers.
• Resolved customer inquiries in a timely manner.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.
• Performed additional duties as assigned by management team.
• Created detailed reports on customer support activities.
• Tracked customer support requests using company software programs.
• Performed data entry tasks for customer support requests.
• Delivered customer support to high call load each shift.
• Provided customer support for internet-related inquiries and concerns.
• Interacted with customer support teams to resolve customer complaints efficiently.