Rajasree Sen Gupta
Kolkata
Summary
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
18
18
years of professional experience
Work History
Resource Manager - UK Assurance
PwC SDC
Kolkata
01.2024 - 09.2024
- Streamlined organizational effectiveness by providing insights on succession planning and workforce management.
- Collaborated with managers to execute scheduling assignments efficiently, ensuring optimal team performance.
- Allocated tasks within workflow tools to enhance productivity and reduce turnaround times.
- Developed reporting dashboards to track chargeable and non-chargeable hours by team.
- Created competency matrix and role mapping for skills assessment and resource allocation.
- Monitored utilization and availability, coordinating with service lines for resource augmentation.
- Facilitated talent acquisition and training initiatives to strengthen workforce capabilities.
Manager - Data Enablement
Pwc SDC
Kolkata
11.2022 - 12.2023
- Facilitated regular staff meetings to evaluate progress and pinpoint improvement areas.
- Analyzed customer feedback data to formulate actionable service enhancement plans.
- Conducted performance reviews for team members, promoting accountability and development.
- Ensured compliance with regulatory requirements and industry standards.
- Developed strategies to enhance customer satisfaction and loyalty.
- Maintained comprehensive records of employee attendance, payroll, and vacation requests.
- Resolved employee conflicts by clarifying company policies and procedures.
- Assessed team members' skills and assigned tasks to maximize efficiency.
Resource Manager - US Tax
PwC SDC
Kolkata
04.2019 - 11.2022
- Analyzed and updated benchmarking results to support Resource, Strategy & Management Manager.
- Liaised across functional areas to identify improvements in resource management.
- Assisted business development team in writing and presenting complex project proposals.
- Developed strategies that applied industry best practices to enhance operational efficiency.
- Supervised resource management teams to maintain high-performance standards.
- Provided leadership and training to new team members, promoting skill development.
- Identified continuous improvement opportunities in resource management processes.
- Oversaw performance management for direct reports, addressing morale and performance concerns.
National Co-ordinator for Non NTU Partners-Banc Assurance
Bajaj Allianz General Insurance Co. Ltd.
Kolkata
07.2018 - 03.2019
- Acted as primary liaison for non-NTU partners in bancassurance channel, reporting to NHOD.
- Managed manpower planning, distribution, requisition, and screening processes for channel.
- Oversaw licensing processes for business partners, ensuring compliance with IRDA regulations.
- Analyzed monthly business growth to develop strategic actions based on insights.
- Collaborated with marketing teams to drive new business acquisition and enhance relationships.
- Achieved renewal conversion ratios exceeding company benchmarks through client retention strategies.
- Launched local campaigns to boost engagement and tracked incremental business performance.
Local Dept. Head for West Bengal (excl. Siliguri) - Renewals
Bajaj Allianz General Insurance Co. Ltd.
Kolkata
10.2017 - 07.2018
- Led renewal operations for West Bengal, excluding Siliguri, achieving 73% retention ratio in FY 2017-18.
- Managed a team of five direct reports to enhance performance and engagement.
- Conducted business analysis to identify trends, ensuring minimum retention benchmark of 65%.
- Collaborated with marketing heads to strategize focus areas and drive growth initiatives.
- Identified underperforming IMDs and implemented corrective measures with office heads.
- Launched local campaigns to boost participation and monitored incremental business results.
- Ensured smooth renewal processes by maintaining conversion ratios in line with company benchmarks.
- Addressed customer grievances promptly and provided MIS support to marketing teams.
Zonal Sales Coordinator for East Zone – Virtual Office
Bajaj Allianz General Insurance Co. Ltd.
Kolkata
07.2015 - 09.2017
- Coordinated sales activities across Kolkata, Durgapur, Guwahati, and Siliguri regions.
- Managed a team of 75 active virtual office representatives to drive performance.
- Oversaw end-to-end licensing processes for business partners with IRDA in all channels.
- Analyzed monthly business growth trends to inform strategic decisions.
- Executed local campaigns, ensuring engagement from all stakeholders.
- Resolved customer grievances promptly to enhance satisfaction.
- Administered payouts and addressed accounting issues for business partners.
- Provided management information system support, detailing business performance and incentive calculations.
Sales Support Agency Channel
Bajaj Allianz General Insurance Co. Ltd.
Kolkata
06.2010 - 06.2015
- Led sales support team of two, managing operations across Kolkata and Durgapur offices.
- Achieved licensing of 484 IRDA agents over five years with a 77% licensing ratio.
- Identified underperforming IMDs and implemented corrective measures in collaboration with agency leadership.
- Executed local campaigns to ensure active participation from all stakeholders.
- Monitored agency fund utilization in partnership with internal audit for financial accuracy.
- Streamlined renewal processes to maintain conversion ratios meeting company benchmarks.
- Resolved customer grievances promptly, enhancing client satisfaction.
- Coordinated business partner payouts and resolved accounting discrepancies efficiently.
Lecturer
Saveetha Dental College and Hospitals
Chennai
08.2008 - 03.2010
- Delivered comprehensive instruction in Behavioural Science to medical students.
- Created and evaluated assessment materials, including question papers for student evaluation.
- Assessed learning progress of medical students in Behavioural Science curriculum.
- Served as Lecturer at Saveetha Dental College and Hospitals from August 2008 to March 2010.
Psychologist
Institute of Reproductive Medicine
Kolkata
06.2006 - 12.2007
- Facilitated active participation in In-vitro fertilization and artificial insemination processes.
- Counseled childless patients, offering tailored guidance and support.
- Collaborated with medical professionals to enhance patient care.
- Conducted psychological assessments to inform treatment strategies.
Education
M.A. - Applied Psychology (Industrial & Organizational Psychology)
Calcutta University
Kolkata05-2006
B.A. - Psychology (Hons.)
Calcutta University
Kolkata06-2004
Skills
- Project planning and execution
- Talent management initiatives
- Resource and workforce allocation
- Performance and data analysis
- Dashboard reporting
- Talent acquisition strategies
- Project management expertise
- Regulatory compliance knowledge
- Team collaboration skills
- Conflict resolution techniques
- Strategic planning capabilities
- Employee training programs
- Succession planning methods
- Utilization monitoring proficiency
- Operational strategy development
- Problem-solving abilities
- Professional services policies understanding
- Client service focus and urgency
- Professional services experience preferred
- Analytical skills with detail orientation
- Communication and organizational skills
- Negotiation and conflict management
- Leadership without formal authority
- Interpersonal and relationship management
Timeline
Resource Manager - UK Assurance
PwC SDC
01.2024 - 09.2024
Manager - Data Enablement
Pwc SDC
11.2022 - 12.2023
Resource Manager - US Tax
PwC SDC
04.2019 - 11.2022
National Co-ordinator for Non NTU Partners-Banc Assurance
Bajaj Allianz General Insurance Co. Ltd.
07.2018 - 03.2019
Local Dept. Head for West Bengal (excl. Siliguri) - Renewals
Bajaj Allianz General Insurance Co. Ltd.
10.2017 - 07.2018
Zonal Sales Coordinator for East Zone – Virtual Office
Bajaj Allianz General Insurance Co. Ltd.
07.2015 - 09.2017
Sales Support Agency Channel
Bajaj Allianz General Insurance Co. Ltd.
06.2010 - 06.2015
Lecturer
Saveetha Dental College and Hospitals
08.2008 - 03.2010
Psychologist
Institute of Reproductive Medicine
06.2006 - 12.2007
M.A. - Applied Psychology (Industrial & Organizational Psychology)
Calcutta University
B.A. - Psychology (Hons.)
Calcutta University
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