Rajat
New Delhi
Summary
Accomplished retail operations leader with expertise in managing 97 stores at Myntra Jabong India Pvt Ltd, overseeing a team of over 150 professionals. Proven ability to drive sales growth and operational efficiency through strategic planning and effective team building. Demonstrated adaptability and strong leadership skills, resulting in enhanced customer satisfaction and improved stakeholder relationships. Aiming to leverage these competencies to further optimize retail performance in a dynamic environment.
Overview
17
17
years of professional experience
Work History
Sr. Manager – Retail Operations
Myntra Jabong India Pvt Ltd
12.2019 - Current
- Successfully managed the daily operations of 97 retail stores of 'Nautica' in the North and East geographic region, overseeing a total team of 150+ employees
- Coordinated with multiple levels of management to ensure efficient team operations and maximize profits
- Established policies and procedures to increase efficiency and customer satisfaction
- Implemented new processes and procedures to improve efficiency and reduce costs
- Analyzed sales data to identify trends and develop strategies to maximize store sales and profits
- Built relationships with key stakeholders to ensure successful project completion
Store Manager
Calvin Klein Jeans
Delhi
01.2013 - 11.2019
- Managed a retail store with annual sales of 10 Cr and a team of 15 employees
- Developed and implemented effective training programs to ensure the highest level of customer service
- Monitored inventory levels and ordered new stock to ensure availability of products
- Mentored and coached staff to maintain a high level of performance
Asst. Store Manager
Colorplus Fashions Pvt Ltd.
Gurugram
11.2011 - 12.2013
- Managed a retail store with annual sales of 2.50 Cr and a team of 5 employees
- Established and maintained store operational standards, including customer service, safety, security, and inventory management
- Resolved customer complaints in a professional manner, improving customer satisfaction and loyalty
- Developed and implemented employee training programs to ensure quality customer service
Sr. Fashion Consultant
Itc Wills Lifestyle
Delhi
06.2008 - 10.2011
- Successfully met and exceeded daily, weekly, and monthly sales goals
- Developed strong relationships with customers and clients through active listening and problem-solving
- Demonstrated strong product knowledge and customer service skills
- Assisted customers with product selection and purchase decisions
- Processed payments, returns and exchanges
Education
Bachelor of Science - Hospitality And Hotel Administration
Dr. Ambedkar Institute of Hotel Management
Chandigarh05-2008
Skills
- Leadership
- Strategic Planning
- Sales Management
- Team building
- Partner management
- Adaptability
Timeline
Sr. Manager – Retail Operations
Myntra Jabong India Pvt Ltd
12.2019 - Current
Store Manager
Calvin Klein Jeans
01.2013 - 11.2019
Asst. Store Manager
Colorplus Fashions Pvt Ltd.
11.2011 - 12.2013
Sr. Fashion Consultant
Itc Wills Lifestyle
06.2008 - 10.2011
Bachelor of Science - Hospitality And Hotel Administration
Dr. Ambedkar Institute of Hotel Management
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