RAJAT ARORA

Led Central Operations Team, managing coordinators and specialists to ensure SOP compliance and service continuity.

Owned end-to-end logistics operations for First Mile and Last Mile, ensuring on-time delivery.

Monitored real-time shipment tracking, proactively resolving delays to maintain customer SLAs.

Established last-mile delivery capabilities, implementing same-day pickup and open delivery solutions.

Conducted data analysis and MIS reporting, identifying non-performing lanes and executing corrective actions.

Executed cost optimization initiatives, reducing Cost per Delivery Shipment through operational efficiencies.

Led and managed team of control tower coordinators and specialists to ensure operational efficiency.

Developed and implemented strategic plans for logistics optimization, including route planning and load optimization.

Monitored shipments in real-time using advanced tracking systems to ensure timely deliveries.

Coordinated with transportation, warehousing, and customer service departments to enhance process efficiency.

Analyzed performance data and generated reports to identify improvement areas and implement corrective actions.

Maintained effective communication with external stakeholders to strengthen business relationships.

Stayed informed on industry trends and regulations to ensure operational compliance.

Delivery TAT Adherence-Getting Shipments delivered Within EDD.

LMD (Delivery & Compliance), ensuring PAN India LMD Delivery (to the customer) and compliance on the daily MIS basis for all the LMD's.

LMD Productivity Performance analysis / Operation Management, Monitoring & analyzing the reports to meet the requirements, Data analysis on ODA location(Shipments) and Process designing and quality control project related to Operations (Last Mile Delivery and Warehousing).

Overall Closure of Shipments-To track and trace all shipments till closure.

Resolve Operational Issues-Issues raised by Courier and Customer service team should get resolved on Priority.

Responsible for individually managing the project for establishing the supply chain (outbound) of all the products in All India.

Escalations- Handle escalations by Courier and Customer.

Optimize operational efficiency and Services Delivery through strong monitoring and reviewing mechanisms.

Coordinating with courier partners (Vulcan, Delhivery, Go javas, Xpressbees, Ecom etc.) for regular pickups.

Prepare MIS Report.

Well knowledge of reverse Logistics.

Handling reverse pickup logistic those to damage product/ incorrect/ customer's not satisfaction.

After arranging the reverse pickup / resolve the queries like refund or replacement.

Define which can the expedite the reverse pickup like Go Javas, Blue Dart, DTDC, Ecom, Delhi Very, ETC.

Arranging the reverse pickup on timely.

Check serviceable area according to Pin code.

Check serviceable area according to Pin code.

Arrange delivery on time as per Customer Request.Arrange all kind of Packing.

Send MIS Report on Daily basis.

Maintain Incoming and Outgoing loads.

Prepare inventory according to orders.

P.A.N. India Dispatching.

Handling On Job Training Batches.

Participation in Call Calibration.

Daily Briefings and Feedback.

Sound knowledge of Operation software.

Interaction with dealers/distributors/sales personnel/ISPs/Support team for new Installation, Activation and Retention.

Preparing Dashboard on daily basis. (PAN India).

Calls audit on daily basis.