RAJAT ASHOK MEHTA
Ulhasnagar
Summary
Experienced Assistant Partner Success Manager with extensive expertise in customer relationship management, partnership development, and regional account management. Proven ability to drive partner success and satisfaction at ConnectWise LLP by building strong stakeholder relationships and delivering actionable insights. Experienced in software solutions and client training as a Software Specialist at eClinicalWorks and skilled in human resources functions like frontline hiring, campus recruitment, and Europe region hiring with Tata Consultancy Services and Capgemini. Adept at multi-tasking, risk mitigation, and fostering collaboration, with a focus on enhancing customer success initiatives in dynamic environments.
Overview
8
8
years of professional experience
Work History
Assistant Partner Success Manager
Connectwise LLP
Mumbai
06.2022 - Current
- Acted as the primary contact for partners, ensuring their success and satisfaction with ConnectWise products and services.
- Develop and maintain strong relationships with key stakeholders, understanding their business needs, and objectives.
- Conduct regular check-ins with partners to review performance, address concerns, and identify opportunities for growth and improvement.
- Collaborate with internal teams, including sales, support, and product management, to ensure seamless delivery of services and support.
- Provide training and guidance to partners on best practices, product features, and updates to maximize their use of ConnectWise solutions.
- Monitor partner performance metrics and KPIs, delivering actionable insights, and recommendations to drive success.
- Ensured effective implementation of ConnectWise products during partner onboarding.
- Coordinate and participate in partner events, webinars, and training sessions to promote engagement and knowledge sharing.
Regional Account Representative
VeePhoenix Compliance Pvt Ltd
Mysore
11.2020 - 05.2022
- Execute an engagement and communications strategy for the clients in an assigned region that proactively maintains high customer satisfaction
- Perform weekly account reviews with clients to ensure they are meeting goals and assist them accordingly
- Manage client request and expectations by working with internal team including project management, technical support, interface data team and information technology
- Perform initial on-boarding of accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
- Timely follow up with internal stakeholders and client to get the patient’s orders signed to bill for claims under compliance duration
- Provide internal training to new employees regarding software workflow and client relationship management
Software Specialist
eClinicalWorks
Ahmedabad
06.2019 - 02.2020
- Understanding clients query and provide effective solution
- Training client on a different software module to ensure client satisfaction
- Timely follow up with clients to ensure smooth workflow of EMR
- Documentation of given query information by the client in the system and to make sure to resolve it in a timely manner
- Working with different internal teams to meet client’s expectation
Human Resource Associate – Europe Region
Tata Consultancy Services
Mumbai
07.2017 - 03.2018
- Identifies the need and creates creative employment advertisements to attract qualified candidates through various portal such as Monster, LinkedIn and Profession etc
- Pre-screens, and, possibly, interviews and selects, and recommends candidate pool to present to hiring manager
- Conducted initial phone screen and first initial interviews before making recommendation to hiring
- Provide the adequate information to the candidate about the job roles and responsibilities, Job benefits along with setting the right expectation regarding compensation
- Coordinating with the concerned onsite team for the subsequent round of interviews based on the requirements of business verticals
- Managing the internal stakeholders by fulfilling the hiring requirements and giving goal-oriented results
Human Resource Associate – Campus Hiring
Capgemini
Mumbai
08.2016 - 02.2017
- Managing the in-house campus drives and conducting the initial round of HR interview
- Responsible to verify the documents of selected candidate to streamline the onboarding process
- Database management of selected candidates at PAN India level and share the same with higher management in a timely manner to analyze or forecast the hiring requirements of business
- Travelled to designated institutions for campus recruitment events
- A sole point of contact for training and placement officer of institution at PAN India level for campus events
- Coordinating with the concerned internal offer management team to make sure offer roll out in a stipulated time frame
Education
Masters of Commerce - Commerce
Mumbai University
Mumbai06-2022
Bachelor of Commerce - Banking and Insurance
Mumbai University
Mumbai04.2016
Higher Secondary Certificate -
Maharashtra Board
02.2012
Secondary School Certificate -
Maharashtra Board
03.2010
Skills
- Effective collaboration
- Multi-tasking
- Team player
- Interpersonal skills
- Partnership Development
- Customer Relationship Management
- Account management
- Talent recruitment
Personal Information
Date of Birth: 06/10/95
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Assistant Partner Success Manager
Connectwise LLP
06.2022 - Current
Regional Account Representative
VeePhoenix Compliance Pvt Ltd
11.2020 - 05.2022
Software Specialist
eClinicalWorks
06.2019 - 02.2020
Human Resource Associate – Europe Region
Tata Consultancy Services
07.2017 - 03.2018
Human Resource Associate – Campus Hiring
Capgemini
08.2016 - 02.2017
Masters of Commerce - Commerce
Mumbai University
Bachelor of Commerce - Banking and Insurance
Mumbai University
Higher Secondary Certificate -
Maharashtra Board
Secondary School Certificate -
Maharashtra Board
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