Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards
Generic

Rajat Babu

Gurugram

Summary

Results-driven Supply Chain and Strategic Account Management professional with over 10 years of experience in logistics, client relationship management, and operational strategy. Proven success in managing large accounts, resolving escalations, and driving revenue growth through tailored solutions and cross-functional collaboration. Skilled in developing and executing strategic plans, identifying business growth opportunities, and enhancing client satisfaction. Recognized for strong communication, negotiation, and problem-solving abilities, with a consistent track record of achieving targets in dynamic, fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Strategic Accounts Manager

ECOM Express Limited
09.2022 - Current
  • Built strong client relationships and led RFQ solutioning for commercial proposals.
  • Negotiated contracts and managed renewals with top-tier clients.
  • Collaborated cross-functionally to align logistics with business needs.
  • Tracked KPIs and used data insights to optimize performance.
  • Currently managing a multi-category portfolio including Apparel, Grocery, Digital, Pharma, Beauty, and others.
  • Overseeing 10 active facilities spanning approximately 1.5 million sq. Ft with a monthly revenue of ₹6 Crore.
  • Operating under CPU and Cost-Plus models; achieved an average FY AOP vs actual performance of 125%.
  • Resolved client issues promptly, ensuring high satisfaction and a 90%+ retention rate.
  • Followed up with customers to ensure timely payment collections.
  • Monitored industry trends and competitor activities to support strategic decisions.
  • Reported on account metrics including revenue growth, client satisfaction, and profitability.
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.

Key Accounts Operation Manager

Alexis Global Pvt Limited
07.2020 - 08.2022
  • Set up and managed operational frameworks to meet customer expectations.
  • Led procurement efforts and vendor negotiations in alignment with business goals.
  • Maintaining accurate inventory levels, managing warehouse operations, and optimizing storage space.
  • Leading and motivating logistics teams, providing guidance, and fostering a positive work environment.
  • Establishing key performance indicators (KPIs), analysing data, and implementing improvements to optimize logistics processes.
  • Handled escalations and secured favourable outcomes for key accounts.
  • Collaborated with sales and account management teams to drive new business.
  • Reviewed warehouse operations and ensured timely reporting (daily/weekly/monthly).
  • Followed up with customers to ensure timely payment collections.
  • Managed dispute resolution and coordinated with Circle teams for issue resolution.
  • Worked with high-profile clients such as Reliance Retail, Jio Formats, Healthkart, Tata Sky and Apollo Tyres.

Key Accounts Manager

Alexis Global Pvt Limited
04.2018 - 06.2020
  • Single point of contact for Datacentre Care Critical customers to ensure customer satisfaction by providing oversight and management for warehouse, sites readiness status, Daily dashboard and order movement information.
  • Coordinated warehouse operations, streamlining processes for enhanced efficiency and ensuring timely delivery as per customer specifications.
  • Provide Excellent service and situation management to focus and coordinate information and resources to address issues in the field, by delivering feedback and recommendations for service delivery issues to the appropriate members of client's teams.
  • Prepared daily reports, site readiness updates, and resource tracking (Capex, Opex, Manpower).
  • Processed transactions on the RIL E-Biz Portal and followed up on payment and compliance.

Co-Ordinator - Transportation

Om Logistics Limited
07.2014 - 03.2018
  • Liaising with various transportation providers (trucking companies, road, airlines, etc.) to book shipments, negotiate rates, and ensure timely delivery.
  • Managed end-to-end shipment from pick-up to delivery across various transportation modes, including PTL, FTL, LTL, and express delivery with real-time tracking.
  • Monitoring the movement of shipments, providing updates to stakeholders, and resolving any delays or issues.
  • Coordinated closely with internal operations and sales teams.
  • Maintained metrics to evaluate logistics performance.
  • Built and maintained strong client relationships to drive business growth and ensure timely payment collection.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Negotiated contracts to secure favourable rates and terms.

Education

MBA - Marketing & Supply Chain Management

Lal Bahadur Shastri Institute of Management
Lucknow, U.P
06.2014

Skills

  • Sales growth strategies
  • Client engagement strategies
  • Problem-solving
  • Customer service
  • Warehousing processes
  • Supply chain operations
  • Microsoft Office
  • Reliance-SAP E-biz
  • SCM/RCMS
  • Supplier First Portal

Certification

  • Lean Six Sigma Foundation
  • Project Management for Business Process Improvement

Languages

Hindi
English

Timeline

Strategic Accounts Manager

ECOM Express Limited
09.2022 - Current

Key Accounts Operation Manager

Alexis Global Pvt Limited
07.2020 - 08.2022

Key Accounts Manager

Alexis Global Pvt Limited
04.2018 - 06.2020

Co-Ordinator - Transportation

Om Logistics Limited
07.2014 - 03.2018

MBA - Marketing & Supply Chain Management

Lal Bahadur Shastri Institute of Management

Awards

  • King of EFS KAM Sales, 07/23, Recognized for outstanding sales performance and client management.
  • Gladiator Certification of Excellence, 02/25, Awarded for exemplary contributions to account management and customer success.

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