Rajat Banduni
Faridabad
Summary
Dynamic Process Delivery Specialist at IBM with expertise in data analysis and client relationship management. Achieved significant improvements in claims processing and report generation, enhancing team performance. Proven ability to collaborate effectively across departments, driving successful outcomes and maintaining high standards in process documentation and training support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Delivery Specialist
IBM
Gurugram
07.2023 - Current
Collaborated across three Lines of Business: clearance, collection and ship clearance.
Managed client relationships through inbound and outbound communication.
- Prepared monthly reports detailing team achievements and target completion.
- Handled rejection processing, claims, audits, and maintained daily data compilation.
- Coordinated process training and provided Slack and WebEx support for seamless integration.
- Identified errors and reported findings to management for resolution.
- Contributed to bad debt collections, claim adjustments, and appeal processes.
Education
Bachelor of Science - Hotel Management
Bharathiar University
01-2019
Advance Diploma - International Hospitality Administration
International Institute of Hotel Management
New Delhi01-2019
High School -
St John's School
Faridabad01-2016
Skills
- Data analysis
- Process documentation
- Client relationship management
- Claims processing
- Report generation
- Team collaboration
Accomplishments
- Recognized by clients for exceptional service, and resolution of complex claims
- Received managerial awards for top performance and exceeding expectations
Certification
- IBM Agile Explorer
- Consulting Ways Habits - Foundational
ADDITIONAL INFORMATION
- Soft skills: communication
- Languages: English and Hindi
Timeline
Process Delivery Specialist
IBM
07.2023 - Current
Bachelor of Science - Hotel Management
Bharathiar University
Advance Diploma - International Hospitality Administration
International Institute of Hotel Management
High School -
St John's School
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